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Deciphering a system crash log

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Keaton Douglas
Deciphering a system crash log
on Sep 28, 2012 at 4:55:07 pm

Yesterday I inserted two new bare Seagate hard drives into my CRU-DataPort hard drive enclosure. The hard drive enclosure is connected to my Mac through eSATA wires connected into a Sonnet - Tempo eSATA Card. When I did this the computer crashed. I'm trying to determine if the problem is with the hard drives, the hard drive enclosure, or the eSATA card. When I turned my Mac back on the error report had a line near the top which said:

Kernel Extensions in backtrace:
com.sonnettech.driver.SonnetSATA(2.2.9)[A9109DE1-505C-C860-5298-0671E04C094A]@0xffffff7f807d7000->0xffffff7f807f5fff
dependency: com.apple.iokit.IOATAFamily(2.5.1)[E5DB1B56-E922-3C25-B329-E1B34C591589]@0xffffff7f8076c000
dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffffff7f807aa000


Can I assume based on this line that the error lies at the card? Or can I not determine it from this.

The reason I'm having so much trouble diagnosing this is because sometimes all of this works, and sometimes all of it doesn't. I've already destroyed three brand-new hard drives by using this setup... but maybe I just keep getting bad batches of drives.

The full error report:

Interval Since Last Panic Report: 1374796 sec
Panics Since Last Report: 4
Anonymous UUID: 50DF4331-F7AF-4F1B-AC29-C663159EBB5E

Thu Sep 27 18:39:40 2012
panic(cpu 14 caller 0xffffff80002c473a): Kernel trap at 0xffffff7f807e5009, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0x000000010739a868, CR3: 0x0000000000100000, CR4: 0x0000000000000660
RAX: 0xffffff80255a8800, RBX: 0xffffff8144e5bec0, RCX: 0x00000000015d0000, RDX: 0xffffff80195ce620
RSP: 0xffffff8144e5bdf0, RBP: 0xffffff8144e5be30, RSI: 0xffffff8019568b00, RDI: 0xffffff801aeb8000
R8: 0x0000000000000000, R9: 0xffffff801a0485a0, R10: 0x0000000000000322, R11: 0x0000000000ffffff
R12: 0xffffff801aeb8000, R13: 0xffffff8120337000, R14: 0x0000000000000001, R15: 0xffffff7f807e49f8
RFL: 0x0000000000010296, RIP: 0xffffff7f807e5009, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x000000010739a868, Error code: 0x0000000000000000, Faulting CPU: 0xe

Backtrace (CPU 14), Frame : Return Address
0xffffff8144e5baa0 : 0xffffff8000220792
0xffffff8144e5bb20 : 0xffffff80002c473a
0xffffff8144e5bcd0 : 0xffffff80002da0cd
0xffffff8144e5bcf0 : 0xffffff7f807e5009
0xffffff8144e5be30 : 0xffffff7f807e4a28
0xffffff8144e5be60 : 0xffffff7f807da057
0xffffff8144e5bf00 : 0xffffff7f807db375
0xffffff8144e5bf20 : 0xffffff7f807e57e6
0xffffff8144e5bf70 : 0xffffff7f807e6d69
0xffffff8144e5bfa0 : 0xffffff7f807e5399
0xffffff8144e5bfb0 : 0xffffff8000820057
Kernel Extensions in backtrace:
com.sonnettech.driver.SonnetSATA(2.2.9)[A9109DE1-505C-C860-5298-0671E04C094A]@0xffffff7f807d7000->0xffffff7f807f5fff
dependency: com.apple.iokit.IOATAFamily(2.5.1)[E5DB1B56-E922-3C25-B329-E1B34C591589]@0xffffff7f8076c000
dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffffff7f807aa000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
11E53

Kernel version:
Darwin Kernel Version 11.4.0: Mon Apr 9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74
System model name: MacPro4,1 (Mac-F221BEC8)

System uptime in nanoseconds: 9245337519940
last loaded kext at 6342071770240: com.apple.driver.AppleFireWireStorage 3.0.1 (addr 0xffffff7f80827000, size 16384)
last unloaded kext at 7380214668658: com.sonnettech.SonnetSATABlockStorage 2.2.9 (addr 0xffffff7f807c8000, size 61440)
loaded kexts:
com.paceap.kext.pacesupport.snowleopard 5.8
com.sonnettech.driver.SonnetSATA 2.2.9
com.blackmagic-design.desktopvideo.iokit.driver 9.6
com.blackmagic-design.desktopvideo.iokit.framebufferdriver 9.6
com.blackmagic-design.desktopvideo.iokit.decklinkhddriver 1.0.0
com.SiliconImage.driver.Si3132 1.2.5
com.apple.driver.Oxford_Semi 3.0.1
com.apple.filesystems.afpfs 9.8.1
com.apple.nke.asp_tcp 6.0.1
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.59
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.5f11
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AGPM 100.12.42
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleMikeyDriver 2.2.0f3
com.apple.driver.AppleHDA 2.2.0f3
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.driver.AirPort.Atheros21 431.14.10
com.apple.GeForce 7.1.8
com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d0
com.apple.driver.AppleLPC 1.5.8
com.apple.driver.AudioIPCDriver 1.2.2
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.5f11
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.0.3
com.apple.iokit.SCSITaskUserClient 3.2.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.IOAHCISerialATAPI 2.0.3
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AppleAHCIPort 2.3.0
com.apple.driver.AppleUSBHub 4.5.0
com.apple.driver.Intel82574L 2.2.0b2
com.apple.driver.AppleUSBEHCI 4.5.8
com.apple.driver.AppleUSBUHCI 4.4.5
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleSMBIOS 1.8
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 193.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.3
com.apple.driver.AppleIntelCPUPowerManagement 193.0.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.2.0
com.apple.iokit.IOFireWireSerialBusProtocolTransport 2.1.0
com.apple.iokit.IOFireWireSBP2 4.2.0
com.apple.security.SecureRemotePassword 1.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSurface 80.0.2
com.apple.driver.DspFuncLib 2.2.0f3
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOATAFamily 2.5.1
com.apple.iokit.IOFireWireIP 2.2.4
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.driver.AppleHDAController 2.2.0f3
com.apple.iokit.IOHDAFamily 2.2.0f3
com.apple.iokit.IO80211Family 420.3
com.apple.driver.AppleSMC 3.1.3d8
com.apple.driver.IOPlatformPluginLegacy 5.0.0d0
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.IOPlatformPluginFamily 5.1.0d17
com.apple.nvidia.nv50hal 7.1.8
com.apple.NVDAResman 7.1.8
com.apple.iokit.IOAudioFamily 1.8.6fc17
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.ApplePolicyControl 3.0.16
com.apple.driver.AppleGraphicsControl 3.0.16
com.apple.iokit.IONDRVSupport 2.3.2
com.apple.iokit.IOGraphicsFamily 2.3.2
com.apple.driver.AppleUSBHIDMouse 170.4
com.apple.driver.AppleHIDMouse 170.4
com.apple.driver.AppleUSBBluetoothHCIController 4.0.5f11
com.apple.iokit.IOBluetoothFamily 4.0.5f11
com.apple.driver.AppleUSBHIDKeyboard 160.7
com.apple.driver.AppleHIDKeyboard 160.7
com.apple.iokit.IOUSBHIDDriver 4.4.5
com.apple.driver.AppleUSBMergeNub 4.5.3
com.apple.driver.AppleUSBComposite 4.5.8
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.0
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.7
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.iokit.IOSCSIParallelFamily 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.0
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOUSBUserClient 4.5.8
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOUSBFamily 4.5.8
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.5
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 331.6
com.apple.iokit.IOStorageFamily 1.7.1
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.6.8
com.apple.iokit.IOACPIFamily 1.4
Model: MacPro4,1, BootROM MP41.0081.B07, 8 processors, Quad-Core Intel Xeon, 2.26 GHz, 11 GB, SMC 1.39f5
Graphics: NVIDIA GeForce GT 120, NVIDIA GeForce GT 120, PCIe, 512 MB
Memory Module: DIMM 1, 2 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313235553741465238432D47372020
Memory Module: DIMM 2, 1 GB, DDR3 ECC, 1066 MHz, 0x802C, 0x394A53463132383732415A2D314731463120
Memory Module: DIMM 3, 1 GB, DDR3 ECC, 1066 MHz, 0x802C, 0x394A53463132383732415A2D314731463120
Memory Module: DIMM 4, 1 GB, DDR3 ECC, 1066 MHz, 0x802C, 0x394A53463132383732415A2D314731443120
Memory Module: DIMM 5, 2 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313235553741465238432D47372020
Memory Module: DIMM 6, 2 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313235553741465238432D47372020
Memory Module: DIMM 7, 1 GB, DDR3 ECC, 1066 MHz, 0x802C, 0x394A53463132383732415A2D314731463120
Memory Module: DIMM 8, 1 GB, DDR3 ECC, 1066 MHz, 0x802C, 0x394A53463132383732415A2D314731443120
AirPort: spairport_wireless_card_type_airport_extreme, Atheros 5416: 2.1.14.9
Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en2
PCI Card: Sonnet Tempo SATA E4P, sppci_ide, Slot-3
PCI Card: pci1095,3132, sppci_sata, Slot-4
PCI Card: NVIDIA GeForce GT 120, sppci_displaycontroller, Slot-1
PCI Card: pcibdbd,a120, sppci_video, Slot-2
Serial ATA Device: HL-DT-ST DVD-RW GH41N
Serial ATA Device: Hitachi HDE721010SLA330, 1 TB
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfd300000 / 2
USB Device: Apple Optical USB Mouse, apple_vendor_id, 0x0304, 0xfd330000 / 4
USB Device: Apple Keyboard, apple_vendor_id, 0x0220, 0xfd320000 / 3
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x5a100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x5a110000 / 3
FireWire Device: My Book, WD, 800mbit_speed
FireWire Device: My Book, WD, 800mbit_speed
FireWire Device: built-in_hub, 800mbit_speed


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Steve Modica
Re: Deciphering a system crash log
on Oct 27, 2012 at 12:35:14 pm

It's probably safe to assume that this is a sonnet driver bug. The next step would be to set keep_syms to 1 in nvram (google for the exact syntax). Then you'll see the stack trace get filled in rather than being a bunch of hex addresses. Send this to sonnet for review. (what you have not isn't very useful to them).
The kernel log may have other useful information (/var/log/kernel.log).

Steve Modica
CTO, Small Tree Communications


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