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Litepanels Customer Service

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Todd Terry
Litepanels Customer Service
on Aug 9, 2017 at 4:17:50 pm

After having a nightmare experience (one of several) with DJI and their customer services over the past few weeks (they are right up there with Comcast and Bank of America).... I had to take just a second to brag on a company that is doing it right.


We love the Litepanels Astra instruments, but I had one develop a problem recently. It was more than a year old so I was sure it was out of warranty, but it's an expensive instrument so I knew that even a fairly pricey paid repair would be more than worth it.

I contacted Litepanels by email yesterday and immediately got a response from Steve in Vitec Videocom Support/Americas. He was super helpful with my issue, explained that I actually have a two year warranty on the light, and was more than eager to help me solve my problem.

That's so refreshing. And sadly, so rare.

So... way to go, Litepanels!


Todd Terry
Creative Director
Fantastic Plastic Entertainment, Inc.

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