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Litepanels Customer Service

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Todd Terry
Litepanels Customer Service
on Aug 9, 2017 at 4:17:50 pm

After having a nightmare experience (one of several) with DJI and their customer services over the past few weeks (they are right up there with Comcast and Bank of America).... I had to take just a second to brag on a company that is doing it right.

Litepanels.

We love the Litepanels Astra instruments, but I had one develop a problem recently. It was more than a year old so I was sure it was out of warranty, but it's an expensive instrument so I knew that even a fairly pricey paid repair would be more than worth it.

I contacted Litepanels by email yesterday and immediately got a response from Steve in Vitec Videocom Support/Americas. He was super helpful with my issue, explained that I actually have a two year warranty on the light, and was more than eager to help me solve my problem.

That's so refreshing. And sadly, so rare.

So... way to go, Litepanels!

T2

__________________________________
Todd Terry
Creative Director
Fantastic Plastic Entertainment, Inc.
fantasticplastic.com



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