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3D Serpentine 2.0 Install Fails due to Norton's SONAR

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Ed Diederich
3D Serpentine 2.0 Install Fails due to Norton's SONAR
on Dec 18, 2010 at 6:27:52 pm

I tried installing this Zaxwerk 3D Serpentine 2.0 update when it was released in early November. Norton's Security 2010 software SONAR function kept quarantining the install with the message: A program was behaving suspiciously on your computer. You chose to block and remove it. I didn't have a choice, it just removes it and reboots the PC.

I wrote to the Zaxwerk support contact and got a reply that it's OK. However, I wouldn't expect such a problem. I waited for others to experience their installs before trying again. I just tried to reinstall the update (Dec 18th) and I still get the quarantined, even though the noted Norton community user count jumped from the original 3 to 100. What's everyone's opinion on this installation issue? Is it safe enough? Are you getting the same Norton quarantine event?

Signed... security concerned.


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Matt Rhodes
Re: 3D Serpentine 2.0 Install Fails due to Norton's SONAR
on Dec 20, 2010 at 1:58:40 am

Hi Ed.

Thanks for letting us know about this.

I can assure you that the installation is safe, and really basic.
I wrote our installer to keep things simple from a user perspective.

We copy some files into your After Effects plug-ins folder
(a folder you choose, or at least accept, when installing).

That's it. Nothing else is done until you begin using the software.

I'm not familiar with Norton's SONAR function, so I'll have to
see why it doesn't like our file copying functionality.

Thanks.

Matt Rhodes
Director of Engineering
Zaxwerks, Inc.



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Matt Rhodes
Re: 3D Serpentine 2.0 Install Fails due to Norton's SONAR
on Dec 20, 2010 at 2:03:44 am

Hi Ed.

Could you please email me a screenshot of what Norton is giving you?
I'd appreciate it. It looks like I can dispute this on Norton's site,
but I need to give them a bit of evidence.

You can email me offline: matt@zaxwerks.com

Thanks again.

Matt Rhodes
Zaxwerks, Inc.



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