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Pro Animator crashes when saving

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homers
Pro Animator crashes when saving
on Dec 3, 2007 at 6:01:50 pm

Hi
I have Zaxwerks Pro Animator. When I use it with After EFfects and click Save Scene it says that a registry key is missing and it crashes.

If I use the stand alone version it does not crash. It worked fine before I formatted my PC but now the error has appeared.

WHat can I do?

Thanks


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Matt Rhodes
Re: Pro Animator crashes when saving
on Dec 4, 2007 at 1:13:11 am

Hi Homers.

Can you tell us the exact message that is shown?

Thanks.

Matt Rhodes
Zaxwerks, Inc.


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Jon Okerstrom
Re: Pro Animator crashes when saving
on Dec 4, 2007 at 1:50:59 am

Hi homers,

Have you tried a clean install?

Jon


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Jon Okerstrom
Re: Pro Animator crashes when saving
on Dec 4, 2007 at 1:51:25 am

Hi homers,

Have you tried a clean install?

Jon


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homers
Re: Pro Animator crashes when saving
on Dec 5, 2007 at 5:52:21 pm

Hi
I have tried a clean install but it still does not work.

Here is the exact error:

Attention!
Missing or invalid key.

Thanks


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Matt Rhodes
Re: Pro Animator crashes when saving
on Dec 5, 2007 at 7:24:16 pm

Hi Homers.

Are you able to run the PA standalone application?
Can you save scenes with that?

Please email me offline. I may need to send you
a debug version of the software to further narrow
down where the problem lies.

Email: matt@zaxwerks.com

Thanks.

Matt Rhodes
Zaxwerks, Inc.


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homers
Re: Pro Animator crashes when saving
on Dec 7, 2007 at 5:18:31 pm

Hi
Just wondering whether you recieved my e-mail?

Thanks


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