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ProAnimator/AE Crashing

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PatriotProductions
ProAnimator/AE Crashing
on Oct 25, 2007 at 1:03:30 pm

I just downloaded ProAnimator from Digital Juice, what a great deal! I'm not having any trouble with the stand alone version, but the issue comes with the plug-in for After Effects. I'm using version 6.5 pro. When I copy the Pro-Am folder into the AE plug-ins folder it's causing the program to crash when I try to open a file. When I remove the folder from the plug-ins folder, the problem goes away. If anyone can help me with this issue, I would appreciate it. I'm going to use the AE version more than the stand alone so I'd like to get it fixed. Thanks.



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Matt Rhodes
Re: ProAnimator/AE Crashing
on Oct 25, 2007 at 7:50:48 pm

Hi PatriotProductions.

Can you tell us:
1. Are you on the Mac or Windows?
2. What do you mean by "causing the program to crash when I try to open a file"?
That is, can you give us the steps you follow in order to cause the crash?

We'll go from there.

Thanks.

Matt Rhodes
Zaxwerks, Inc.


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PatriotProductions
Re: ProAnimator/AE Crashing
on Oct 26, 2007 at 12:09:04 am

Matt, thanks for the quick response. I'm using the Windows Version of A 6.5 pro. Just to mention it, I installed the software on my laptop and this isn't an issue at all... for my desktop it's a problem.

When I open AE, not matter how I try to import a file I get a message immediately that says After Effects has crash, sorry. It then gives a website for Adobe Support to look at what the problem might be. None of those solutions work though. You can click ok to the message and then a box to save the project at its current state comes up. Then the program closes.



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Matt Rhodes
Re: ProAnimator/AE Crashing
on Oct 26, 2007 at 3:59:08 pm

Hi PatriotProductions.

When you say "import a file" - do you mean importing an Illustrator file into ProAnimator?

Is it possible for you to send me a screenshot of the error message?

I'm still not quite sure what steps you're following before AE crashes.

Thanks.

Matt Rhodes
Zaxwerks, Inc.


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PatriotProductions
Re: ProAnimator/AE Crashing
on Oct 26, 2007 at 4:18:18 pm

I can do that when I get back to my studio. When I say import file, I mean anything. Once I click to import a file, the error message immediately displays. I can't get far enough to even pick or click on a file. I'll send you that screen shot.



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PatriotProductions
Re: ProAnimator/AE Crashing
on Oct 27, 2007 at 12:45:38 am

I've posted the screen shot at patriotproductions.net/public/ae_crash.jpg. This is the message I get immediate after I click to import a file (by either double clicking in the composition box or clicking file, insert, file). Again, when they plug-in isn't installed the program is working fine.



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