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audio export

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Jim Wilcoxaudio export
by on May 16, 2011 at 4:08:51 pm

I recall this was an issue, but am unsure if there was an update that fixed it. I am running Suite 1.1.3 and need to export a program that contains multi track audio routing to a couple of mix busses. I only get 1 bus when exporting regardless if I export stereo or as separate busses.

Is there a update that fixes this bug ? Is it a free update from the version I am running?


Thanks.


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Dave McCarthyRe: audio export
by on May 16, 2011 at 10:31:46 pm

Audio export was corrected in 1.7.1. That's free from 1.6, but not 1.1.


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Jim WilcoxRe: audio export
by on May 17, 2011 at 3:06:19 pm

Thanks Dave. Thought that may be the case. It does seem like a pretty major bug to not have a fix for that does not require a paid upgrade. I do realize 1.7x has a lot more functionality which certainly is worth it.


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Dave McCarthyRe: audio export
by on May 17, 2011 at 3:18:02 pm

Well, there was 1.5, and 1.6, and 1.7 along the way. Even assuming it was theoretically possible, what software company is willing to go back that many releases for a bug fix?


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Jim WilcoxRe: audio export
by on May 17, 2011 at 3:31:11 pm

Dave,

Not looking at getting into a dust up over this, but you guys release updates all the time that fix known bugs (2.0 to 2.0.1 corrects AE exporter bug for example which is an update that is free a arguably would affect fewer people than an audio bug like this). So, lots of companies, including Boris, correct bugs all the time. I was just asking if it had been corrected prior to 1.7. That's all.

But thanks for taking this attitude with customer who has used Media 100 since about '94.


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Dave McCarthyRe: audio export
by on May 17, 2011 at 3:43:14 pm

Wow, I was taking no attitude, just explaining the situation. Sorry you took it as offensive.


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Dave McCarthyRe: audio export
by on May 17, 2011 at 5:24:20 pm

One other possibility, and it might be more applicable to this situation:
/Library/Application Support/BorisFX/Workspaces/WindowPreferences.bwsx


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