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Joe CiupikMedia 100 HD
by on Jun 9, 2008 at 4:38:08 pm

Can anyone please tell me what error code -19004 is on Media 100 HD?


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Wickham StrubRe: Media 100 HD
by on Jun 9, 2008 at 6:14:51 pm

Hi Joe,

My engineers tell me it's "a fairly generic error" that is used in "over 100 possible situations". YIKES! What this means to you and me is that without more information, it could be a LOT of things.

The most important thing we need is the context. What were you doing with the application and what exactly happened when this error popped up?

Also, the error window that popped up likely had more info such as "Socket", "Line", "File", etc.

If you can pass along this information, then we'd have more to go on.

~Wick



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Joe CiupikRe: Media 100 HD
by on Jun 10, 2008 at 1:38:01 am

I was simply trying to play back a file from a timeline. It appears to be a bad file as other clips would play fine until I came to this particular one.

Here is the error info again;

Error -19044
Socket - 0
File - UTCVideo.c
Line - 1398
Hardware Rev - 1

ALl Paramaters (1-5) were $0



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Wickham StrubRe: Media 100 HD
by on Jun 10, 2008 at 2:55:14 am

Just to be clear...

Is that -19004 or -19044?

~ Wick



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Joe CiupikRe: Media 100 HD
by on Jun 10, 2008 at 1:55:23 pm

-19004



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Wickham StrubRe: Media 100 HD
by on Jun 11, 2008 at 6:43:52 pm

Hi Joe,

I sent your info on to Engineering and their response was that the error info wasn't enough to pinpoint exactly what went wrong. However, given the way you describe the problem happening, it's likely that you are correct and it's a "one-off" sort of problem with a corrupted file.

The best thing to do in these cases is to put this info aside, get back to work, and keep an eye out for the future. If it starts happening with regularity, then it's a sign of something.

~Wick



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