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Missing files in finder but NOT on network

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Domenick Cucinotta
Missing files in finder but NOT on network
on Feb 5, 2020 at 2:24:40 am

I have a small video production company and I recently purchased a
QNAP TVS-873e - 32tb 32000gb - 8x4000gb Seagate ST4000NE0025 HDD
with 10gbe into my MacPro Mid 2010 running High Sierra (10.13.6)

I'm having an issue (just happened after 3 months) where on my DataVol 2 (20tb+) there is a media folder in my "File Station" that is 340gb and has all my files in that folder. But when I connect to my server on the desktop and look through finder I get a weird folder name of "LUXE9C~X" that is empty. (screenshots attached)

Has anyone had this issue and know what it is/how to prevent it in the future?

Thanks!


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Bob Zelin
Re: Missing files in finder but NOT on network
on Feb 5, 2020 at 10:25:14 pm

But when I connect to my server on the desktop and look through finder I get a weird folder name of "LUXE9C~X" that is empty. (screenshots attached)

this is a guess - but I bet this is what has happened.
you see all the files in File Station, but when you mount it on your desktop, you get an empty folder with a weird name like LUXE9C~X - correct ?

You originally created that folder while connecting the QNAP via AFP.
So you went GO> Connect TO Server> afp://192.168.2.3 (or whatever IP).

You put your stuff in there, and everything worked.

NOW - all those files are gone ! - I bet you are clicking on
GO> Connect To Server> smb://192.168.2.3

or perhaps another editor was working with you, and worked in AFP, and you are working in SMB.

SO - if you are working in SMB, and want to keep working in SMB -

On DataVol2, create a new Shared Folder
Shared Folders> Create> name will be Dominick (it doesn't matter what the name is). Make sure that this folder is in DataVol2.

Mount the Dominick Folder as SMB
smb://192.168.2.3
Connect, and select your new folder - it appears on your desktop, and it's empty right ?

NOW - go back into File Station on the QNAP, and find your "corrupt" folder where you can see all your files, and drag them into the new Dominick Folder in File Station. When you highlight the first file, you will have many choices as you drag - so click on MOVE AND SKIP (do NOT copy, or this will take forever) - you can try one little folder or file, just as a test, if you are nervous.

OK - it moved in File Station, and now you can see that stuff in the Dominick folder - right ?

Go to your desktop - I bet your files are now in that folder.

Bob Zelin

Bob Zelin
Rescue 1, Inc.
bobzelin@icloud.com


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