Syntheyes preview movie not working on PC

Hey All,
I'm new on here so forgive me if there is a step by step somewhere, however, I have been beating my head against the desk trying to figure this out.

I have been clicking the preview movie from the right mb click and selecting all the options but all of my options don't work. I really don't know what to change as far as codec. There's a bunch of settings and I've changed to all of them.

When I try to open it, it says that codec doesn't work, and it doesn't play on the mac or any other computer that I send it to, so not sure if it's in the recording on the pc using some weird set up or what.

Any ideas?

Thanks.