FORUMS: list search recent posts

Terrablock: Tools disappears once Terrablock goes to launch????

COW Forums : Facilis Technology

<< PREVIOUS   •   VIEW ALL   •   PRINT   •   NEXT >>
Ryan Turner
Terrablock: Tools disappears once Terrablock goes to launch????
on May 3, 2016 at 9:42:33 pm

This morning we had no issues, but now as we try and launch TerraBlock Manager; TOOLS icon on the desktop disappears. The we get a "toot cannot be found" message. Once we quit out, TOOLS reappears on the desktop. This is only happening on 1 of our 5 machines.

We are running MAC PROs 10.9.5 and Facilis Ver 6.0.2

Thanks for any help!


Return to posts index

Matthew Mullen
Re: Terrablock: Tools disappears once Terrablock goes to launch????
on May 4, 2016 at 2:39:53 pm

Ryan,

We are going to need to troubleshoot this.

Can you contact our support department? E-mail: support@facilis.com

We can circle back here with the resolution.


Return to posts index

Scott Witthaus
Re: Terrablock: Tools disappears once Terrablock goes to launch????
on Oct 25, 2016 at 3:32:46 pm

I am having the same issue. 20 computers in a lab. Some students can mount the partition others, including myself, get the problem described above. Any resolution to this?

Scott Witthaus

Scott Witthaus
Senior Editor/Post Production Supervisor
1708 Inc./Editorial
Professor, VCU Brandcenter


Return to posts index


Ryan Turner
Re: Terrablock: Tools disappears once Terrablock goes to launch????
on Oct 25, 2016 at 10:52:31 pm

The issue was with dates within a leap year believe it or not. This what they told me at Facilis and they walked through changing the dates and reboooting. No issues since this solve.

Hope this helps! I know how frustrating it is.


Return to posts index

Scott Witthaus
Re: Terrablock: Tools disappears once Terrablock goes to launch????
on Oct 25, 2016 at 11:54:28 pm

Seems to be an anti-virus thing here....thanks!

Scott Witthaus
Senior Editor/Post Production Supervisor
1708 Inc./Editorial
Professor, VCU Brandcenter


Return to posts index

<< PREVIOUS   •   VIEW ALL   •   PRINT   •   NEXT >>
© 2017 CreativeCOW.net All Rights Reserved
[TOP]