FORUMS: list search recent posts

Sennheiser AVX problem

COW Forums : Audio Professionals

<< PREVIOUS   •   VIEW ALL   •   PRINT   •   NEXT >>
Rob Dunford
Sennheiser AVX problem
on May 6, 2019 at 7:03:19 pm

I have two of these sets, one with the lav and transmitter and the other with the handheld.

Irrespective of which RX I pair with, invariably when I try to pair they don't pair and the LED's flash rapidly with a message on the TX saying 'remote update'.

Eventually it does pair, but often after waiting a long time. The handheld pairs in seconds.

I have tried to search for this issue, but without luck.


Return to posts index

Ty Ford
Re: Sennheiser AVX problem
on May 6, 2019 at 8:31:20 pm

Hello Rob and welcome to the Cow Audio Forum,

Go here: https://en-us.sennheiser.com/service-support-contact-center

Regards,

Ty Ford
Cow Audio Forum Leader

Want better production audio?: Ty Ford's Audio Bootcamp Field Guide
Ty Ford Blog: Ty Ford's Blog


Return to posts index

Fredric Tirheden
Re: Sennheiser AVX problem
on Jan 21, 2020 at 8:49:17 am

Hi!

Did you find a solution?

Have the same issue

//F


Return to posts index


Rob Dunford
Re: Sennheiser AVX problem
on Jan 21, 2020 at 9:23:58 am

I did. I contacted support And they said a firmware upgrade was needed. The only way to do this is send it in, because I had two units they wanted to be certain it all worked as a package.
So email them or call and send it in, should be no cost.


Return to posts index

Ty Ford
Re: Sennheiser AVX problem
on Jan 21, 2020 at 2:32:44 pm

Thanks Rob,

Can I trouble you for serial numbers and/or current firmware versions

That might help others.

Regards,

Ty Ford
Cow Audio Forum Leader

Want better production audio?: Ty Ford's Audio Bootcamp Field Guide
Ty Ford Blog: Ty Ford's Blog


Return to posts index

Rob Dunford
Re: Sennheiser AVX problem
on Jan 21, 2020 at 3:23:17 pm

Hi Ty,
What I have is the handheld AVX mic + receiver and a lapel mic/TX + RX.

As you may know, this equipment has very limited display info and I don't know how to get the firmware (even if one can get it displayed!)

serial nos
handheld mic body: 1265101294
lapel mic TX unit: 1445107246
RX unit: 1185102056
RX unit: 1445108859

When Sennheiser returned the units, there was no paperwork to indicate Firmware either.

One of my sets was older than the other and that created pairing issues. They fixed it completely and for free (which surprised me) but then they admitted that since firmware upgrades can only be done in-house then units had to be sent back on a no charge basis.

I was quite impressed by their customer commitment!


Return to posts index


Ty Ford
Re: Sennheiser AVX problem
on Jan 21, 2020 at 3:38:12 pm

Thanks so much for the extra effort, Rob.

Yes, Sennheiser has always been good with service in my experience.

Regards,

Ty Ford
Cow Audio Forum Leader

Want better production audio?: Ty Ford's Audio Bootcamp Field Guide
Ty Ford Blog: Ty Ford's Blog


Return to posts index

Thomas Vettermann
Re: Sennheiser AVX problem
on Mar 30, 2020 at 9:53:31 am

I also called the Sennheiser Support. Another solution they told me is to mark the sets.
I have now labeled mine with Set A and Set B.
After one "Remote Update" there is the no more necessary.

I have summarized my findings in a video. It speak german, but it is english subtitled.







Link to article:
https://motionside.de/sennheiser-avx-remote-update


Return to posts index

<< PREVIOUS   •   VIEW ALL   •   PRINT   •   NEXT >>
© 2020 CreativeCOW.net All Rights Reserved
[TOP]