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Glitchy playback with CC MacBook Pro Retina and 4K Prores sequence.

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Mark Matson
Glitchy playback with CC MacBook Pro Retina and 4K Prores sequence.
on Oct 13, 2016 at 5:44:29 am

I'm having various playback problems and crashes working on a 4K prores 422 sequence. Getting weird 80's video game glitches and a lot of crashes. Connected to 1080 tv with HDMI. Using latest Premiere CC.

Here's a photo of what I'm dealing with. I hope my computer isn't shot!

https://app.box.com/s/hj6shwrwczsl0tz2vv1trhhcd87kl3o5

Thanks in advance for any help!
Mark


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Massimo Alberto Croce
Re: Glitchy playback with CC MacBook Pro Retina and 4K Prores sequence.
on Oct 13, 2016 at 5:45:37 pm

It s seems to be a graphic card issue. What is your macbook pro retna specs?

Massimo Alberto Croce
Video Editor, Colorist, Pro Tools Editor
massimoalberto.croce@gmail.com


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Mark Matson
Re: Glitchy playback with CC MacBook Pro Retina and 4K Prores sequence.
on Oct 13, 2016 at 6:43:24 pm

MacBook Pro Retina Late 2013
2.3 i7
16GB RAM
NVIDIA GeForce GT 750M 2048MB

OSX 10.11.6

I've just switched from CUDA to Open CL and haven't had an issue in the half hour. Maybe that's it, maybe I'm just lucky right now.


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Peter Garaway
Re: Glitchy playback with CC MacBook Pro Retina and 4K Prores sequence.
on Oct 13, 2016 at 8:08:22 pm

Hi Mark,

This is a known issue with Mac's and NVIDIA hardware/software. Please refer to these links below for more info. Best option for now is to work in OpenCL mode or take a chance in CUDA as sometimes the issue does not surface. Also look into the Apple recall. Sorry for troubles!

- Apple Extends MacBook Pro Repair Extension Program for Video Issues Until December 31, 2016
http://www.macrumors.com/2016/02/19/apple-extends-mbp-video-repair-program/

- NVIDIA support: Incase you want to file a bug report
http://www.nvidia.com/object/support.html

- Adobe Premiere Pro CC Glitches Screen: 16 pages of users discussion
https://forums.adobe.com/thread/1393885?start=600&tstart=0

Peter Garaway
Adobe
Premiere Pro


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