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Audio dropout issues 2016!!!

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Christopher LazarAudio dropout issues 2016!!!
by on Sep 23, 2016 at 5:13:47 pm

Hello out there,
I'm hoping someone can provide some insight on an age-old issue that I've been having with Adobe Premiere Pro!
AUDIO DROP OUTS:
When I hit play on a synced timeline, the footage plays back just fine, but audio FREQUENTLY drops out, and won't return unless I hit stop and play again. I can't help but notice all previous threads on this issue are well over 2 years old now- but I have a hard time believing no one else is having this issue with a program that updates almost every month...

***I would inquire with adobe but unfortunately for me their help page says servers are down for the weekend. It's gonna be a lonnnng weekend if I have to put up with this any longer!

PLEASE! ANYONE! HELP!


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Jon DoughtieRe: Audio dropout issues 2016!!!
by on Sep 23, 2016 at 9:24:59 pm

Hi Christopher. Send up more information about your system and media file type(s) you are using. Without a little more hardware info to help us get started, it is all guesswork.

Many folks place most of that info in their signature (see below). Saves having to put in in repeatedly over time.

System:
Dell Precision T7600 (x2)
Win 7 64-bit
32GB RAM
Adobe CC 2015.02 (as of 6/2016)
256GB SSD system drive
4 internal media drives RAID 5
Typically cutting short form from HD MP4 and P2 MXF.


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Christopher LazarRe: Audio dropout issues 2016!!!
by on Sep 24, 2016 at 2:58:09 am

hey Jon, thanks for your reply.
__
Intel Core i7-3820 @ 3.60ghz
Windows 7 64-bit
32gb RAM
Adobe CC 2015 v10.4
2tb internal
__

Audio Properties:

Type: Windows WAVE audio file
File Size: 166.84 MB
Source Audio Format: 48000 Hz - 24 bit - Mono
Project Audio Format: 48000 Hz - 32 bit floating point - Mono
Total Duration: 00:06:44:45034
Source image contains 3 channels of audio.

These audio files are not married to the footage- they were synced with pluraleyes. The native camera audio also drops out when during playback.


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Tero AhlforsRe: Audio dropout issues 2016!!!
by on Sep 24, 2016 at 9:02:17 am

Have your audio clips been conformed fully? https://helpx.adobe.com/premiere-pro/using/importing-digital-audio.html

There should be a progress bar on the lower right corner in Premiere if a conform is happening.


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Christopher LazarRe: Audio dropout issues 2016!!!
by on Sep 25, 2016 at 5:42:09 pm

yes


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