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Premiere Offline Photoshop Layers

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Jacob DragynPremiere Offline Photoshop Layers
by on Jun 19, 2016 at 6:43:20 am

I encountered a technical problem while using a Premiere project containing Photoshop layers.

I was relinking media in a Premiere project, but certain Photoshop files returned a “generic error” when I tried relinking them.

Then, some other Photoshop files would always need to be relinked when I restarted the Premiere project. Certain Photoshop layers within that file’s sequence would then appear offline in the premiere project, even though they were in fact connected to the Photoshop file. I could use the "Edit in Photoshop option to open the project in Photoshop.

When I double clicked on one of these files, I got the edit offline option box. When I clicked ok in that box, a “Premiere Debug Event” box told me that “Premiere Pro has Encountered a Serious error [..\..\Src\Media\Media.cpp-1780”. When I clicked continue, Premiere gave me another box, saying “Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project. A red box also appeared which said “An Input contract violation has occurred!”

The identical Premiere project I was editing last week does not have this problem.


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Jon DoughtieRe: Premiere Offline Photoshop Layers
by on Jun 20, 2016 at 1:11:51 pm

Jacob, please let us know more about your system hardware and software, similar to the list you see in my signature below. This will more likely help someone figure out your issue.

System:
Dell Precision T7600 (x2)
Win 7 64-bit
32GB RAM
Adobe CC 2015.02 (as of 6/2016)
256GB SSD system drive
4 internal media drives RAID 5
Typically cutting short form from HD MP4 and P2 MXF.


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Jacob DragynRe: Premiere Offline Photoshop Layers
by on Jun 20, 2016 at 9:58:53 pm

Windows 7 Enterprise
Intel (R) Xeon (R) CPU E5-1650 v2 @3.5 GHz
RAM 32GB
64 bit Operating System

Four LaCie SSDs.

Adobe Premiere Pro CC 2015.2
File Version: 9.2.0.41

Adobe Photoshop CC 2015
File Version: 16.1.2.355

The offending Photoshop files are stored on a local server.


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Alan LloydRe: Premiere Offline Photoshop Layers
by on Jun 20, 2016 at 10:32:13 pm

Does bringing them to a local drive help?


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Jacob DragynRe: Premiere Offline Photoshop Layers
by on Jun 21, 2016 at 12:02:45 am

It does not.


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Alan LloydRe: Premiere Offline Photoshop Layers
by on Jun 22, 2016 at 8:56:41 pm

Have you tried loading the original .psd into Photoshop and resaving it?

Are all the layers "visible" and active in the file in Photoshop?

Do any need to be rasterized?

That's about what I have to offer, I've never run into this.


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Jacob DragynRe: Premiere Offline Photoshop Layers
by on Jun 28, 2016 at 7:49:17 pm

I can drag the photoshop files into the project again and they connect just fine. But I'm unable to get them to replace the original photoshop file inside Premiere. The layers are arranged in a someone complicated fashion, so it'd be burdensome to replace every single one by hand.


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