error msg: A low-level exception occurred in: colorista II

error msg: A low-level exception occurred in: colorista II

by christina rule

on Oct 19, 2015 at 5:34:46 pm
Last Edited By christina rule on Oct 19, 2015 at 5:36:37 pm

I keep getting this error message when trying to use Colorista on a clip:
A low-level exception occurred in: colorista II. I also can't seem to see any changes reflect the footage when I am using the plugin and 9 times out of 10 it crashes Premiere.

Anyone ever had this issue?

I'm using PP CC 2015 2015.0.2. release
windows 7 professional
intel r Xeon (r)
96GB memory
64bit

thanks in advance

Re: error msg: A low-level exception occurred in: colorista II

by Steve Brame

on Oct 19, 2015 at 8:36:43 pm

Hopefully you've contacted Red Giant. I've found their support to be among the best in the industry.

Asus P6X58D Premium * Core i7 950 * 24GB RAM * nVidia GeForce GTX 770 * Windows 7 Premium 64bit * System Drive - WD Caviar Black 500GB * 2nd Drive(Pagefile, Previews) - WD Velociraptor 10K drive 600GB * Media Drive - 2TB RAID0 (4 - WD Caviar Black 500GB drive) * Matrox MX02 Mini * Adobe CC * QuickTime 7.7.5
-------------------------------------------
"98% of all computer issues can be solved by simply pressing 'F1'."
Steve Brame
creative illusions Productions

Re: error msg: A low-level exception occurred in: colorista II

by christina rule

on Oct 19, 2015 at 10:22:36 pm

I have still waiting to hear back. I was hoping someone else may be able to shed some light in the meantime.

http://www.christinarule.com

Re: error msg: A low-level exception occurred in: colorista II

by Adam Heise

on Jun 22, 2016 at 7:28:33 am

I'm having the same problem with Colorista III. Have you had any luck? I can't seem to be able to use the effect twice on the same clip either. The second instance of the colorista effect doesn't seem to work properly with the keyer.