error msg: A low-level exception occurred in: colorista II

error msg: A low-level exception occurred in: colorista II
by christina rule on Oct 19, 2015 at 5:34:46 pm
Last Edited By christina rule on Oct 19, 2015 at 5:36:37 pm

I keep getting this error message when trying to use Colorista on a clip:
A low-level exception occurred in: colorista II. I also can't seem to see any changes reflect the footage when I am using the plugin and 9 times out of 10 it crashes Premiere.

Anyone ever had this issue?

I'm using PP CC 2015 2015.0.2. release
windows 7 professional
intel r Xeon (r)
96GB memory
64bit

thanks in advance

Re: error msg: A low-level exception occurred in: colorista II
by Steve Brame on Oct 19, 2015 at 8:36:43 pm

Hopefully you've contacted Red Giant. I've found their support to be among the best in the industry.

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-------------------------------------------
"98% of all computer issues can be solved by simply pressing 'F1'."
Steve Brame
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Re: error msg: A low-level exception occurred in: colorista II
by christina rule on Oct 19, 2015 at 10:22:36 pm

I have still waiting to hear back. I was hoping someone else may be able to shed some light in the meantime.

http://www.christinarule.com

Re: error msg: A low-level exception occurred in: colorista II
by Adam Heise on Jun 22, 2016 at 7:28:33 am

I'm having the same problem with Colorista III. Have you had any luck? I can't seem to be able to use the effect twice on the same clip either. The second instance of the colorista effect doesn't seem to work properly with the keyer.