Hopefully you've contacted Red Giant. I've found their support to be among the best in the industry.
Asus P6X58D Premium * Core i7 950 * 24GB RAM * nVidia GeForce GTX 770 * Windows 7 Premium 64bit * System Drive - WD Caviar Black 500GB * 2nd Drive(Pagefile, Previews) - WD Velociraptor 10K drive 600GB * Media Drive - 2TB RAID0 (4 - WD Caviar Black 500GB drive) * Matrox MX02 Mini * Adobe CC * QuickTime 7.7.5
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"98% of all computer issues can be solved by simply pressing 'F1'."
Steve Brame
creative illusions Productions