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User issues and how we fixed them

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Jon DoughtieUser issues and how we fixed them
by on Sep 22, 2015 at 3:03:51 pm

I wanted to share some user issues we had, and how we successfully addressed them. Just planting this here, in the hope that searches may help someone else.

We have a couple of systems (see signature) with four different users/logins. Not our machines, so we have no say-so about setups/logins, etc.

One user only kept having crashing issues with Premiere Pro CC2014. It turned out not to be Premiere Pro at all, but a connected issue between a very full C:\ drive and corrupted user login profile.

Our helpdesk remoted in, trashed the user login profile (22GB in size!) and all was well until later that day, then the problem showed up all over again.

This is when we learned that Premiere Pro and After Effects both use Temp files on the C:\ drive. OK, no surprise there - lots of apps generate Temp files.

But Premiere Pro and After Effects do not clean up after themselves. That is a manual process that is up to us users.

On our systems, the path to Temp files is C:\users\(username)\appdata\local\temp. We had collectively over 100GB of Temp files on our 256GB SSD boot drive. Before this, we had perhaps 6GB available on the C:\ drive.

Eliminating these files obviously sped up operations and relieved the constantly corrupted user login profile issue.

Just sharing our experience for the benefit of others!

System:
Dell Precision T7600 (x2)
Win 7 64-bit
32GB RAM
Adobe CC 2014 (as of 7/2015)
256GB SSD system drive
4 internal media drives RAID 5
Typically cutting short form from HD MP4 and P2 MXF.


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Chris BorjisRe: User issues and how we fixed them
by on Sep 22, 2015 at 6:29:29 pm

I know myself and many others have requested that adobe use temp file locations
in the scratch disk locations.

I don't want ANY files on my system disk, just on my raid.



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Joseph W. BourkeRe: User issues and how we fixed them
by on Sep 23, 2015 at 12:41:47 pm

I'm pretty sure that it's a simple matter, in both AE and PPro, to go into the settings file and change the drive where the Media Cache goes. Take a look at this video and see if it solves the issue:







Joe Bourke
Owner/Creative Director
Bourke Media
http://www.bourkemedia.com


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Jon DoughtieRe: User issues and how we fixed them
by on Sep 23, 2015 at 2:26:12 pm

Hi Joe. The issue was not cache files - we have them going to another drive. The issue was temp files. These must be dealt with manually.

System:
Dell Precision T7600 (x2)
Win 7 64-bit
32GB RAM
Adobe CC 2014 (as of 7/2015)
256GB SSD system drive
4 internal media drives RAID 5
Typically cutting short form from HD MP4 and P2 MXF.


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Chris BorjisRe: User issues and how we fixed them
by on Sep 23, 2015 at 4:20:07 pm
Last Edited By Chris Borjis on Sep 23, 2015 at 4:20:33 pm

Ya it's not a scratch disk setting to fix this. It appears to be coded into premiere.

For example, export an .omf from premiere and all of the
temp files it uses to build that omf will be processed
in a folder on the system / c drive.

annoying.



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Joseph W. BourkeRe: User issues and how we fixed them
by on Sep 23, 2015 at 4:59:28 pm

Sorry I misunderstood the question. Maybe a batch file that you run periodically, or that you set up to run once a week, or more often, depending on how fast your c:/ drive gets clogged up. Here are some example batch files - if you use number three, then plug in the specific location you want cleaned, it should do the trick:

http://www.instructables.com/id/5-Cool-Batch-Files/step5/PC-Cleanup-Utility...

Joe Bourke
Owner/Creative Director
Bourke Media
http://www.bourkemedia.com


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Eric MerkleinRe: User issues and how we fixed them
by on Sep 24, 2015 at 7:36:45 pm

Thank you Joe. As a long time avid guy new to Premiere, you video was perfect for me. Many thanks.

Eric

Many thanks.


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Avrïl JacobsonRe: User issues and how we fixed them
by on Sep 24, 2015 at 5:41:10 pm

Does anyone know where the equivalent folder would be located on a Mac?


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Avrïl JacobsonRe: User issues and how we fixed them
by on Sep 28, 2015 at 5:12:14 pm

In case any mac users are looking for it, you can find it here: "Go" menu (in Finder) > Go to Folder... > /tmp


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