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PP14 media page not seeing raid

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Alan Dater
PP14 media page not seeing raid
on Aug 9, 2015 at 2:29:18 pm

I am new to PP14.
PP14 on Mid 2010 Mac Pro, 10.9.5,
Media Page does not show connected raid. Project page does show the raid and allows me to import files into the project.
Have tried connecting it to different esata ports and to different esata cards. Same problem it does not see it on media page. I have another raid and the media page does recognized it.

Anyone have any idea what I am doing wrong? The raid is OWC 16 TB in raid 5 configuration.
Thanks Alan

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Alex Udell
Re: PP14 media page not seeing raid
on Aug 10, 2015 at 7:06:20 pm

just ran in to this with Oliver Peters last week...

if this RAID came preformatted....

you will have to copy material off the raid and reformat thru disk utility in order for it to be seen....

see this thread:

Alex Udell
Editing, Motion Graphics, and Visual FX

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Alan Dater
Re: PP14 media page not seeing raid
on Aug 11, 2015 at 3:04:43 pm

Ok, thanks for the info.
Seems strange neither OWC nor Adobe have come up with a fix for this yet.
Thanks Alan Dater

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Alan Dater
Re: PP14 media page not seeing raid
on Aug 11, 2015 at 4:53:11 pm

Here is the fix!
Thanks to the folks at OWC
I do not know how to attach the file called:
But that is what you need from OWC and then follow their instructions.
It works perfectly and now the "Media Page" sees my OWC raid

Here are the instructions
1. Quit Premiere Pro if the app is open.
2. Un-zip the application
3. Launch the application and authenticate with your user password.
4. Follow the instructions at the top of the Disk Icon Remover Window.

Please let me know if there is anything else I can assist you with.
If there are any further questions, comments, or concerns please feel free to respond to this email.
Thank you for contacting OWC and please have an awesome day!


OWC Robert J
Technical Customer Service Rep

Other World Computing
8 Galaxy Way
Woodstock, IL 60098

Toll Free: 1.800.275.4576
International: 815.338.8685

Ticket Details
Ticket ID: UUY-289-19627

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