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PProCC2015 not seeing USB 3 RAID in Media Browser (Mac)

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Oliver PetersPProCC2015 not seeing USB 3 RAID in Media Browser (Mac)
by on Jul 30, 2015 at 7:22:41 pm

I am unable to use Media Browser to see an external OWC RAID array, which is connected via a CalDigit USB 3.0 PCIe card. In the listing under "Local Drives", this drive is not displayed. However, when I click on the "Local Drives" label all drives including this RAID show in the righthand pane. I still cannot open it from there. I can open the other drives. Also when I try to use the locate function, it will not see this drive in that dialogue either.

I can still use import to bring in media from the array and I can drag media into PProCC by using the Finder. Import and export from PProCC work just fine. All other software on this system (FCPX, Resolve, etc.) see this array without issue.

2010 MacPro 12-core, OSX 10.10.4. All Adobe CC apps are current up through today's round of updates (7/30).

Thoughts? TIA.

- Oliver

Oliver Peters Post Production Services, LLC
Orlando, FL
http://www.oliverpeters.com


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David Roth WeissRe: PProCC2015 not seeing USB 3 RAID in Media Browser (Mac)
by on Jul 30, 2015 at 11:26:22 pm

I'm really reaching here Oliver, as I have no tangible experience with the exact variables you're dealing with now. That being said, if I were you, at some point I would consider backing up the RAID, then reformatting it under your latest version of Yosemite. There just might be some minor bit or byte that's been changed in the formatting or configuration that makes a difference. I have encountered stuff like this in the past.

David Roth Weiss
Director/Editor/Colorist
David Weiss Productions


David is a Creative COW contributing editor and a forum host of the Apple Final Cut Pro forum.


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Oliver PetersRe: PProCC2015 not seeing USB 3 RAID in Media Browser (Mac)
by on Jul 30, 2015 at 11:34:19 pm

[David Roth Weiss] "I would consider backing up the RAID, then reformatting it under your latest version of Yosemite."

It's brand new and was formatted about a week ago under 10.10.4. This seems to be entirely a Premiere issue - either with the RAID or the CalDigit card. I'm not seeing any issues with any other application or with any other part of Premiere and this RAID.

- Oliver

Oliver Peters Post Production Services, LLC
Orlando, FL
http://www.oliverpeters.com


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David Roth WeissRe: PProCC2015 not seeing USB 3 RAID in Media Browser (Mac)
by on Jul 31, 2015 at 12:08:03 am

Well, that's a horse of a different color, and is definitely something that defies both reason and logic. Don't you just hate dealing with issues to which reason and logic do not apply?

David Roth Weiss
Director/Editor/Colorist
David Weiss Productions


David is a Creative COW contributing editor and a forum host of the Apple Final Cut Pro forum.


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Oliver PetersRe: PProCC2015 not seeing USB 3 RAID in Media Browser (Mac)
by on Jul 31, 2015 at 12:08:58 am

[David Roth Weiss] "Don't you just hate dealing with issues to which reason and logic do not apply?"

Yep! ;-)

- Oliver

Oliver Peters Post Production Services, LLC
Orlando, FL
http://www.oliverpeters.com


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Paul NeumannRe: PProCC2015 not seeing USB 3 RAID in Media Browser (Mac)
by on Jul 31, 2015 at 3:12:33 am

I had a somewhat similar situation right after the latest release. Uninstall/reinstall of Media Encoder fixed it for me. Not as specific as your problem, but things not showing up in Media Browser but there in the finder, Favorites coming and going, etc.


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Oliver PetersRe: PProCC2015 not seeing USB 3 RAID in Media Browser (Mac)
by on Jul 31, 2015 at 1:03:49 pm

[Paul Neumann] "Uninstall/reinstall of Media Encoder fixed it for me"

Thanks. Just tried that. No luck. FWIW - other single drives connected to this CalDigit USB3 card appear properly under Media Browser.

- Oliver

Oliver Peters Post Production Services, LLC
Orlando, FL
http://www.oliverpeters.com


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Alex UdellRe: PProCC2015 not seeing USB 3 RAID in Media Browser (Mac)
by on Jul 31, 2015 at 3:28:07 pm

what happens if you alias a folder from the RAID to a location you can get to via browser?

Alex Udell
Editing, Motion Graphics, and Visual FX


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Oliver PetersRe: PProCC2015 not seeing USB 3 RAID in Media Browser (Mac)
by on Jul 31, 2015 at 4:12:32 pm

[Alex Udell] "what happens if you alias a folder from the RAID to a location you can get to via browser?"

Interesting. Yes, I created an alias of my Projects folder from the RAID and placed that on the desktop. I can access and open that in Media Browser. It's a good workaround, but what does that mean? Is that a clue to a better fix?

- Oliver

Oliver Peters Post Production Services, LLC
Orlando, FL
http://www.oliverpeters.com


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Alex UdellRe: PProCC2015 not seeing USB 3 RAID in Media Browser (Mac)
by on Jul 31, 2015 at 4:22:08 pm

Hi Oliver...

Everything you've described plus that result indicates pretty clearly it's bug to me.

I'd report it and work around that way until they fix.


Or that's to say I can't think of a better way to work around it for now.

sorry...but at least you're not locked out of your RAID.

Alex Udell
Editing, Motion Graphics, and Visual FX


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Oliver PetersRe: PProCC2015 not seeing USB 3 RAID in Media Browser (Mac)
by on Jul 31, 2015 at 9:14:56 pm

[Alex Udell] "sorry...but at least you're not locked out of your RAID."

OWC's recommendation is to repartition the RAID (same as David suggested). I can't do that until a few weeks from now as I'm in mid-project. I'll do that then and post back if indeed it provides a solution.

- Oliver

Oliver Peters Post Production Services, LLC
Orlando, FL
http://www.oliverpeters.com


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Andrew KimeryRe: PProCC2015 not seeing USB 3 RAID in Media Browser (Mac)
by on Jul 31, 2015 at 10:08:13 pm

[Oliver Peters] "It's brand new and was formatted about a week ago under 10.10.4. "

You formatted it using Disk Utility or the included OWC utility? I ran into the exact same problem a year ago and the solution was to reformat it using Disk Utility. Submitted a bug report, posted on the COW (Kevin from Adobe said it was a known issue) and on Adobe's forums. Bummer that it's still an issue.


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Oliver PetersRe: PProCC2015 not seeing USB 3 RAID in Media Browser (Mac)
by on Jul 31, 2015 at 11:22:11 pm

[Andrew Kimery] "You formatted it using Disk Utility or the included OWC utility? I ran into the exact same problem a year ago and the solution was to reformat it using Disk Utility."

It's not mine personally, but at a facility I work at a lot. I did their upgrade and in checking back, I realized the array came performed from OWC. So yes, I guess I need to repartition it using Disk Utility. Argh.

- Oliver

Oliver Peters Post Production Services, LLC
Orlando, FL
http://www.oliverpeters.com


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Andrew KimeryRe: PProCC2015 not seeing USB 3 RAID in Media Browser (Mac)
by on Aug 1, 2015 at 1:57:59 am

[Oliver Peters] "So yes, I guess I need to repartition it using Disk Utility. Argh."

Really annoying bug and it drove me nuts until I figured out what was going on. Thankfully I noticed it right off the bat so I nuking it with Disk Utility wasn't a problem.


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Alex UdellRe: PProCC2015 not seeing USB 3 RAID in Media Browser (Mac)
by on Aug 11, 2015 at 5:22:49 pm
Last Edited By Alex Udell on Aug 11, 2015 at 5:25:47 pm

Guys...

looks like this might be solved...

read link below


https://forums.creativecow.net/readpost/3/968788


Alex


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Oliver PetersRe: PProCC2015 not seeing USB 3 RAID in Media Browser (Mac)
by on Aug 14, 2015 at 3:39:42 pm

[Alex Udell] "looks like this might be solved..."

Yes, this app did indeed fix the issue. Anyone else with a similar issue needs to contact the drive maker's tech support for a similar solution. Evidently custom drive icons (maybe not all, but I don't know) cause problems with Adobe Premiere Pro's Media Browser. Removing custom icons - they have to be removed, not simply replaced with a generic icon - fixes the problem.

- Oliver

Oliver Peters Post Production Services, LLC
Orlando, FL
http://www.oliverpeters.com


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