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Serious Crashing Issue with Premiere Pro CC 2015 Project

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Richard DysartSerious Crashing Issue with Premiere Pro CC 2015 Project
by on Jun 18, 2015 at 5:36:31 am

Hello all.

I am working on a big multicam based project. I started it on the last version of CC 2014 and upgraded it to CC 2015 this morning. It worked fine most of the day until now.

When I try to scroll/play the timeline, it gives me the "Adobe Premiere Pro has stopped working" message every time. I've tried rebooting, upgrading my graphics card to the latest drivers, and reinstalling CC15 to no avail. I have also tried importing the project into a new project, but it did not help.

Unfortunately, I have accomplished so much work that restarting would be devastating.

I am on a Windows 8.1 machine with an NVidia 780 3GB cad, 16GB ram, and i7 2600k CPU.

When checking the Event Viewer, I have this Error message:


Faulting application name: Adobe Premiere Pro.exe, version: 9.0.0.247, time stamp: 0x5570309b
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54505737
Exception code: 0xe06d7363
Fault offset: 0x0000000000008b9c
Faulting process id: 0x958
Faulting application start time: 0x01d0a9841fb45689
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2015\Adobe Premiere Pro.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 6f066527-1577-11e5-8261-94de806cfd81
Faulting package full name:
Faulting package-relative application ID:


This is very frustrating, as I have never had a single problem with CC 2014 regarding projects like this before. I am not using any third party plugins either.

I contacted Adobe and screen shared the issue, but the representative was of no help at this time.

Any help would be greatly appreciated as time is crucial. Thanks everyone.


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Mads Nybo JørgensenRe: Serious Crashing Issue with Premiere Pro CC 2015 Project
by on Jun 18, 2015 at 8:39:39 am

Hey Richard,

Have you tried a reboot of the Windows system.

Alternatively uninstall - reinstall CC 2015.
Should not be necessary, but it might cure the issue sooner rather than later.

All the Best
Mads

@madsvid, London, UK
Check out my other hangouts:
Twitter: @madsvid
http://mads-thinkingoutloud.blogspot.co.uk


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Ann BensRe: Serious Crashing Issue with Premiere Pro CC 2015 Project
by on Jun 18, 2015 at 11:38:20 am

General advice is not to upgrade mids (especially big) projects.
Finish in CC14 and start fresh CC15.
CC14 and CC15 happily co-exist on one machine.

-----------------------------------------------
Adobe Certified Expert Premiere Pro CS6/CC
Adobe Community Professional


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Gabriel SanchezRe: Serious Crashing Issue with Premiere Pro CC 2015 Project
by on Jun 18, 2015 at 6:38:29 pm

I second Ann´s advice, it´s not a good idea upgrading in the middle of a proyect. That said, sometimes trashing your preferences and cleaning the media cache and previews folders help to solve some program errors, you could give it a try. If it doesn´t work, i´d go on working with the last CC2014 available saved proyect and finish the proyect with this version.
Regards


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