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New Mac Pro 2013 and Premiere Pro lockups

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Tim Langston
New Mac Pro 2013 and Premiere Pro lockups
on Feb 4, 2015 at 8:49:27 pm

Was wondering if anyone had any ideas on lockups on a New Mac Pro 8 core with the D700, 32Gig Ram in Premiere Pro CC?

I can be editing a short time or long time and the program monitor and the output monitor will lockup on a frame, Premiere won't play at all, then I have to do a force quit and a restart. It was doing this on CC 2014, but now it's doing it on the old CC. Client walked out in frustration this afternoon. Yikes!

Thanks for any thoughts,
Tim

Tim Langston
Cryin' Out Loud Productions
Fort Wayne, IN
http://www.colproductions.com


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David Tate
Re: New Mac Pro 2013 and Premiere Pro lockups
on Feb 4, 2015 at 10:54:33 pm

I was having these issues also on a New Mac Pro. The problem ended up being drive bandwidth. Once I put all of my footage on a thunderbolt drive and ran it off of a single thunderbolt bus it cut my crashing issues by 90%.


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Tim Langston
Re: New Mac Pro 2013 and Premiere Pro lockups
on Feb 5, 2015 at 1:33:26 am

Hmmm, I have a Thunderbolt 2 Raid, but I have a single external audio drive daisy chained to it, I wonder if that's causing my problem?

Thanks,
Tim

Tim Langston
Cryin' Out Loud Productions
Fort Wayne, IN
http://www.colproductions.com


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David Tate
Re: New Mac Pro 2013 and Premiere Pro lockups
on Feb 5, 2015 at 1:52:00 am

I don't know if that audio drive is the problem. I was working with Red Raw dragon footage at 4K and when I changed my drive and input the crashes mostly stopped. I had tried may different things to get my system running well trashing plugins, uninstalling all Black magic video drivers, Uninstalling and re-installing Premiere. And the drive change worked for me. You can try opening your Sequence in a new Project and I would also clear the cache.

The only other time I have had ton of trouble with a project if is I get it from someone else and it has plugins not in my system even if they are not in a sequence I am working on.

Another good resource is http://www.digitalrebellion.com/promaintenance/
The crash analyzer is very helpful.

Good luck.


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Tim Langston
Re: New Mac Pro 2013 and Premiere Pro lockups
on Feb 5, 2015 at 2:11:19 am

Thanks for the link. I just found how the Thunderbolt Buses are laid out. I think I might have two buses with two devices each. Once back in the office I'll reconfig and see if that helps. Might switch my audio drive to a USB 3 also.

Thanks again, well let you know how things go.

Tim

Tim Langston
Cryin' Out Loud Productions
Fort Wayne, IN
http://www.colproductions.com


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Ryan Holmes
Re: New Mac Pro 2013 and Premiere Pro lockups
on Feb 5, 2015 at 3:35:50 am

[Tim Langston] " I just found how the Thunderbolt Buses are laid out. I think I might have two buses with two devices each."

In case anybody else stumbles across this thread here is a link showing the thunderbolt port bus layout:
http://support.apple.com/en-us/HT202801

It's important to note: attach displays to different Thunderbolt busses when possible. Do not attach more than two displays to any Bus. This means that if you use the HDMI port, be sure to then only use one of the bottom two Thunderbolt ports (Bus 0).

Ryan Holmes
http://www.ryanholmes.me
@CutColorPost


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Massimo Alberto Croce
Re: New Mac Pro 2013 and Premiere Pro lockups
on Feb 5, 2015 at 11:20:15 am

Thanks Ryan forma sharing this info.

Massimo Alberto Croce
Video Editor, Colorist, Pro Tools Editor
massimoalberto.croce@gmail.com


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Tim Langston
Re: New Mac Pro 2013 and Premiere Pro lockups
on Feb 5, 2015 at 3:50:00 pm
Last Edited By Tim Langston on Feb 5, 2015 at 4:26:33 pm

Here's what has gone down so far, I've replaced my Audio Thunderbolt drive that was daisy chained to my Thunderbolt RAID with a USB 3 Drive, still had crashes. I then partitioned part of my Video RAID for my audio, knock on wood, so far no crashes. I know the old days of having your audio and video on separate drives has been over for years, but I still liked having them separated. Well, not if it's going to cause this many problems.

Thanks for all your help,
Tim

Tim Langston
Cryin' Out Loud Productions
Fort Wayne, IN
http://www.colproductions.com


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Kevin Monahan
Re: New Mac Pro 2013 and Premiere Pro lockups
on Feb 6, 2015 at 12:07:59 am

Hi Tim (and all else on this thead using a Mac & having trouble),
Check out this article: http://blogs.adobe.com/kevinmonahan/2014/09/10/premiere-pro-cc-freezing-on-...

I hope these troubleshooting steps help.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!


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Tim Langston
Re: New Mac Pro 2013 and Premiere Pro lockups
on Feb 6, 2015 at 2:39:04 pm

Thanks Kevin,

Yesterday after partitioning a TB of my Video RAID for Audio files and getting rid of the daisy chained external Thunderbolt 2 audio drive....and trying an external USB 3 audio drive, I'm editing without lockups. Funny thing is, I only had music on the external drive, but once I stored the music on my fresh RAID partition for audio, the software seems happy. Now to try editing on CC 2014 again. Wish me luck.

Thanks for all the info,
Tim

Tim Langston
Cryin' Out Loud Productions
Fort Wayne, IN
http://www.colproductions.com


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Tim Langston
Re: New Mac Pro 2013 and Premiere Pro lockups
on Feb 17, 2015 at 8:17:27 pm

My smooth editing was shot lived, problems with lockups in Premiere Pro CC are still happening.....that is until I decided to unhook the OWC Helios 2 that housed my AJA LHi. Once I took that off Premiere Pro CC is working faster than ever and better than ever, no lockups at all two days running (knock on wood). However Premiere Pro CC 2014 still has problems with the New Mac Pro, PPCC2014 is still disappearing then I get the "serious error" message. Do you think I can get a reduced monthly payment plan?

At least I'm up and running on Premiere Pro CC.
Tim

Tim Langston
Cryin' Out Loud Productions
Fort Wayne, IN
http://www.colproductions.com


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