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Constant crashing of Premiere CC

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James Dow
Constant crashing of Premiere CC
on Jan 15, 2015 at 3:59:22 pm
Last Edited By James Dow on Jan 15, 2015 at 4:08:58 pm

IS this the CUDA issue that I've seen other posts about? When it crashes I get this......


Process: Adobe Premiere Pro CC 2014 [3098]
Path: /Applications/Adobe Premiere Pro CC 2014/Adobe Premiere Pro CC 2014.app/Contents/MacOS/Adobe Premiere Pro CC 2014
Identifier: com.adobe.AdobePremierePro
Version: 8.2.0 (8.2.0)
Code Type: X86-64 (Native)
Parent Process: launchd [169]
Responsible: Adobe Premiere Pro CC 2014 [3098]
User ID: 501

Date/Time: 2015-01-15 09:56:16.704 -0600
OS Version: Mac OS X 10.9.5 (13F34)


Report Version: 11
Anonymous UUID: 4359037F-A5F3-31BC-5F78-020CCAE5F509


Crashed Thread: 10

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:
abort() called

Application Specific Signatures:
Graphics hardware encountered an error and was reset: 0x0000001f

JPD


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Dennis Radeke
Re: Constant crashing of Premiere CC
on Jan 15, 2015 at 4:58:48 pm

What kind of Mac do you have and what are the system specs? Simple thing to try is to turn off the GPU in Premiere Pro and then see if the problem goes away.


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John Knapich
Re: Constant crashing of Premiere CC
on Jan 15, 2015 at 5:17:25 pm

I have a Mac tower Quad-Core Intel Xeon with a CUDA card and have the same issues. I have turned off CUDA and used the default graphics driver and still get that same problem.
The only thing that seemed to help slightly is to render audio when rendering picture, but that does not take care of the problem. It also happens when I am scrubbing video in the timeline.
I think it is a CC2014 issue since I have been reading a lot about this.


John Knapich
Creative Director/Partner
Assembypix.com


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Dennis Radeke
Re: Constant crashing of Premiere CC
on Jan 15, 2015 at 6:22:21 pm
Last Edited By Dennis Radeke on Jan 15, 2015 at 6:24:04 pm

[John Knapich] "I think it is a CC2014 issue since I have been reading a lot about this."

Possibly, but lets try a couple of other things first. The vast majority of users do not ever experience GPU problems.

Some suggestions:
1 - Make sure you're using the latest CUDA drivers on your Mac. On my laptop, I currently see 6.5.36 which is brand new.
2 - You may have some kind of issue on your system. If the normal troubleshooting doesn't work, I do recommend this: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-prob... It may take a bit to get back up to speed, but it usually resolves all problems. Follow those instructions and you should be good.

Let me know how you make out.

Dennis


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James Dow
Re: Constant crashing of Premiere CC
on Jan 16, 2015 at 2:47:13 pm

@ Dennis...Where do I find what CUDA Driver is installed on my MAC?

Thanks,
James

JPD


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Dennis Radeke
Re: Constant crashing of Premiere CC
on Jan 16, 2015 at 2:49:09 pm

https://developer.nvidia.com/cuda-downloads


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James Dow
Re: Constant crashing of Premiere CC
on Jan 16, 2015 at 3:18:50 pm

I just installed the latest CUDA driver. Where on my MAC do I go to see which version of CUDA driver? I've been looking through the System Report info and can't find anything pertaining to CUDA.

Thanks,
James

JPD


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Dennis Radeke
Re: Constant crashing of Premiere CC
on Jan 16, 2015 at 3:22:22 pm

It's a system preference on the bottom. A new row is added when you add a non-Apple System Preference. Now in Premiere Pro, you should be able to choose CUDA in addition to OpenCL.

HTH,
Dennis


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James Dow
Re: Constant crashing of Premiere CC
on Jan 16, 2015 at 3:30:02 pm

Thanks so much for your timely assistance.

Regards,
James

JPD


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James Dow
Re: Constant crashing of Premiere CC
on Jan 16, 2015 at 2:16:22 pm

MacBook Pro, Retina Late 2013
2.6 GB 1600 MHz DDR3

OSX 10.9.5
NVIDIA GeForce GT 750M

JPD


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Dennis Radeke
Re: Constant crashing of Premiere CC
on Jan 16, 2015 at 2:45:34 pm

Thanks James. Did you try the above suggestions yet? Did they help?

Dennis


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James Dow
Re: Constant crashing of Premiere CC
on Jan 16, 2015 at 9:05:53 pm

@Dennis.....well I think all is now good. Media Exports that were crashing are now working. I haven't had a chance to recreate some of the editing scenarios that were causing the crashes. I will post my findings. Thanks again for your guidance.

James

JPD


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Pat Spahr
Re: Constant crashing of Premiere CC
on Jan 15, 2015 at 6:38:51 pm

How often do you close everything and completely shut-down (not just "sleep") and then restart your Mac? I find mine has memory leaks (where apps begin using memory and not fully releasing it when they are done with it) as well as memory fragmentation. The OS assigns your apps and data to available blocks of storage in memory that, depending on what is and has been running, are not usually contiguous. That means the more different addresses the OS needs to reference to find both your apps and data (and plug-ins and drivers and extensions... everything) the harder it needs to work to juggle all that. When you restart fresh, you flush out what was there and when you launch your app (Premiere, in this case) and re-open your project, the OS will load all this information into contiguous (next to or together in sequence) memory address locations.
I was a software engineer long before I got into film production. This is a real thing.
If you do this perhaps as often as once a day, you may find not only less crashes but also gain a noticeable performance increase.


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James Dow
Re: Constant crashing of Premiere CC
on Jan 16, 2015 at 2:17:50 pm

Pat,

Probably don't restart often enough. I will start doing this. Thanks for the tip.

James

JPD


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Kevin Monahan
Re: Constant crashing of Premiere CC
on Jan 15, 2015 at 11:28:57 pm

Hi James,
Another possibility may be due to the way you updated OS X to 10.9.5. Please see this blog post for a potential: http://blogs.adobe.com/kevinmonahan/2014/09/10/premiere-pro-cc-freezing-on-...

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!


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Daniel Sametz
Re: Constant crashing of Premiere CC
on Jan 16, 2015 at 7:30:36 am

I Have updated from previous version (Mountain Lion to Yosemite) and from zero and I have Premiere constantly crashing as well. Did the latest CUDA upgrade today and I think it's even worst.
I have GeForce 650M on a MBPr early 2013.


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Daniel Sametz
Re: Constant crashing of Premiere CC
on Jan 16, 2015 at 7:36:37 am
Last Edited By Daniel Sametz on Jan 16, 2015 at 7:38:52 am

This is one of the symptoms. I also did what the link you put said Kevin,



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James Dow
Re: Constant crashing of Premiere CC
on Jan 16, 2015 at 2:04:12 pm

Kevin,

Thanks so much. I will try this as soon as I get to the office.

Regards,

James

JPD


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James Dow
Re: Constant crashing of Premiere CC
on Jan 16, 2015 at 2:10:29 pm

All of the folders were set to "Read and Right."

JPD


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Gary Milligan
Re: Constant crashing of Premiere CC
on Jan 16, 2015 at 9:11:29 pm

James,

Have you found a solution to your problem? I just spent over two hours troubleshooting a similar issue with a project which uses a lot of still photos, both colour and B&W. I think my problem was a B&W photo that wasn't in RGB Colour mode. Even though the photo has been in a bin since I began working on the project a week ago, it never became a problem until I put it into the timeline. I could play everything else in the timeline but as soon as the playhead was put onto that shot Premiere would crash. Are you using any photos or graphics? If so, check to make sure they're all RGB and not Greyscale or CMYK.

HTH. Good luck.

Gary


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