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Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?

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Justin Crowell
Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Jan 14, 2015 at 4:24:46 pm

Hi all,
Just got my 15" MbPro Late 2013 w/ Nvidia GT 750M. Running Yosemite (10.10.1). I've updated to the most recent release of CUDA (6.5.36), but had experienced this on the version before as well.

When I use CUDA rendering in PPro CC (latest version), I get the glitching that seems to be common to this pairing. It occurs regularly, multiple times a day. Symptoms include:
1) Glitching in program monitor
2) PPro crash with OS X error: "A Graphics Problem Has Been Detected"
3) Some apps become totally unresponsive (text edit being one).
4) Glitching when switching between PPro and other apps (photo below).

Turning off "Dynamic Switching" doesn't seem to affect it. I can provide an error dump if anyone would like to see it.

My question: Does anyone have this setup who isn't having this problem? For me, it occurs without fail. I'd love to know if there are widespread hardware issues, or if this is a Yosemite/CUDA/NVIDIA issue.

Thank you!
-Justin


Editor, Producer, DP
JustinCrowell.com


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Jason Guerra
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Jan 14, 2015 at 6:22:57 pm

I have had this same issue with both a first gen 2011 Retina MacBook Pro, and the 2014 model. The 2011 was a GT 650M and the 2014 is the GT 750M. All that is to say, it doesn't seem to be hardware specific. It's actually fairly random when it occurs for me. Though it has seemed to get batter recently, and I am not sure if that is related to the newest CUDA updates, the OS X 10.10.2 public beta build I am running or the fact that I have recently started using my machine with an external monitor. it still occurs once or twice a day, but it used to be every time I open Premiere, without fail.


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Kevin Monahan
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Jan 14, 2015 at 8:10:14 pm

Hi Justin,
I have a slightly earlier MBP with a NVIDIA 650M. No issues, but I'm running OS X 10.8.5 and holding fast. My observation is that the issue is caused by a conflict with NVIDIA drivers and OS X 10.10 Yosemite. If you could downgrade to OS X 10.9.5, you would no longer have this issue.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!


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Michal Sulima
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Jan 19, 2015 at 4:37:51 pm

Hello Kevin,

just to give some insight, I'd send my first and longer reply to this thread a moment ago, pending approval, but just to say, I have a late 2013 macbook pro that started with mavericks and the issue was there for me just the same as with yosemite, as a matter of fact I may have experienced more crashing then. I'd tried all the tricks the internet has and can only say for sure that it's specifically cuda, but unfortunately not specifically yosemite.
It also has nothing to do with graphic card heat as some suggested in other places - the graphical glitches can start as early as a minute after opening premiere.

An interesting observation I'd made though is that they seem to be getting worse and more severe the longer premiere with cuda runs,
and after closing the program (usually ending in a crash and error report if worked for longer with more intense workflow) they seem to be gradually getting less and less intense and going away over time.

best,
Michal


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Peter Garaway
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Jan 15, 2015 at 7:58:35 am

Hi Guys,

This is a known issues that we're working on along with our partners. Until we get it resolved you can try:

1. Uninstall the CUDA driver and use OpenCL or Software only
2. Roll back your OS as Kevin mentioned


Sorry for the inconvenience.

Peter Garaway
Adobe
Premiere Pro


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Justin Crowell
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Jan 15, 2015 at 3:04:40 pm

Peter, thank you so much for responding to this! Adobe has been the only one (that I can tell, anyway) who has actually been present in forums and showing concern. It seems totally possible that it's not even an Adobe problem, but NVIDIA and Apple have been completely mum. Which is frustrating.

Anyway, things seem slightly more stable right now, as of the second of the two CUDA updates yesterday (really bizarre, right? and both with no release notes...). I also have the NVIDIA web driver installed currently, which seemed to offer some decent results. A rollback would be problematic for me--I'm in the middle of a large job, working off of a brand new machine (as in, one week old).

Thanks again!
-Justin

Editor, Motion Graphics Designer, Director
JustinCrowell.com


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Michal Sulima
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Jan 19, 2015 at 4:30:19 pm

Hi, I'm new to the forum and started using it due to great premiere pro coverage and very useful insight by other users, firstly - a big thank you for countless helpful threads.

I have the exact same issue described in the thread, I have a late 2013 macbook pro, maxed specs with gt 650m and I'm a CC subscriber and I'd had adobe chats and specialists like Abishnek Kapoor on the case for a long time to no avail - it's been over a year now.

For me the graphical glitches and crashes caused exclusively by Cuda rendering were there from the beginning, while still on Mavericks.
As a matter of fact they seemed more severe then and despite of clean installs of os, cuda, adobe software etc, didn't go away for a moment at any stage from purchase until now.

Adobe would you please advice, this is a very serious issue that's been going on for a year and a half in my case, hardly justifying a £2500 top spec computer with apparently cuda supported graphic card and an expensive CC subscription.

I really hope to hear from you soon, working with software or open gl while having all that expensive horsepower kind of defeats the purpose and I'd noticed that I'd never actually heard or seen nvidia comment on it. I suppose it's the arrangements between Adobe and them.

best wishes,
Michal Sulima


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Kevin Monahan
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Jan 22, 2015 at 6:54:27 pm

Hi Michal,
My personal advice is if you have problems with OS X 10.9, as well, roll back to OS X 10.8.5. That's the configuration my personal MacBook Pro is using flawlessly and I have the exact machine you do. I'm the kind of editor that moves very slowly when OS X updates are released and see no burning reason to update OS X. I haven't been a fan of the last two versions of OS X, so I'm holding fast.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!


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Michal Sulima
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Jan 22, 2015 at 7:04:23 pm

Hi Kevin,

thanks for your reply. You're absolutely right about not immediately switching to a new os, a mark of a wise man, unfortunately I'd fell for all the lures of new tricks and functionality (which really is way better than mavericks by the way).

Even then, the problem is, unfortunately, that I've had the exact same issues with Mavericks, worse, if anything. I'd tried resetting, a clean install etc but it didn't help. It's a strange and frustrating case as the adobe specialist advised that he apparently cannot recreate the error on a same machine at adobe.


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Robert Withers
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Jan 15, 2015 at 10:28:07 am

I'm also using a 2012 pre-retina book running 10.8.5 with an NVIDIA GeForce GT 650M. No problems. I'm going to stick to this combo as long as I can. I'm also using CC 2013? 7.2? Good luck.

Robert Withers

Independent/personal/avant-garde cinema, New York City


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Kevin Monahan
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Jan 22, 2015 at 6:57:53 pm

Hi Robert,

[Robert Withers] "I'm also using a 2012 pre-retina book running 10.8.5 with an NVIDIA GeForce GT 650M. No problems. I'm going to stick to this combo as long as I can."

My rig is a 2013 retina MBP with OS X 10.8.5. I'm also sticking with this combo for as long as possible for my personal laptop. I am running CC 2014.2 (8.2) with no issues.

Cheers,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!


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Tero Ahlfors
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Jan 15, 2015 at 12:07:33 pm

I have a Late 2012 iMac with a 675MX and this also happens on the latest Yosemite. Also Resolve will absolutely wreck itself if I even try to look at 4K stuff. Like hard lock and reset. There has to be some conflict with OS X and CUDA.


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John Knowles
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Jan 26, 2015 at 9:21:50 pm

Tero, which CUDA driver are you running? I just looked online and saw 6.5.37 was available but my system prefs pane only showed 6.5.36 previously.

If you're fully up-to-date, can you switch to OpenCL and see if it works better?

JVK



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Justin Crowell
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Jan 28, 2015 at 9:47:08 pm
Last Edited By Justin Crowell on Jan 28, 2015 at 9:53:59 pm

Just a note on my status...I was on the latest CUDA driver, and things still were glitching out.

Today I updated to NVIDIA's fourth (!) CUDA release this month, 6.5.45.

It's absurd and frankly unacceptable that they don't provide release notes on their updates. I can't even figure out how to get them anywhere.

Editor, Motion Graphics Designer, Director
JustinCrowell.com


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John Knowles
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Jan 28, 2015 at 10:04:14 pm

I upgraded CUDA too and was getting terrible graphics issues on my 2014 MBP. Had to dump it entirely.

It was annoying too that the CUDA version listed in the system prefs wasn't even the latest one listed on the site. And no release notes either.

JVK



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Peter Garaway
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Jan 28, 2015 at 10:07:20 pm

Hi Justin and John,

My testing has been very positive with Mac OS 10.10.2 and CUDA driver 6.5.45. More testing is needed but so far I've been unable to get the system into a bad state.

If you guys continue to run into graphics issues please let us know. It would be good to get your System Profile info and any details you can provide on how you got Premiere/OS into a bad state.

Thanks!

Peter Garaway
Adobe
Premiere Pro

Peter Garaway
Adobe
Premiere Pro


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John Knowles
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Jan 28, 2015 at 10:11:43 pm

Hi Peter,

Thanks for replying. I haven't upgraded to 10.10.2 yet -- I didn't see anything in the notes about graphics card fixes so I left it alone. Do you have any official word from Apple or Nvidia that this combo is a "fix" or is it just that it works right now?

I'm willing to give it a shot on my laptop and test out the combo; we've had playback and crashing issues at work with CUDA on our new iMacs so I've moved those back to OpenCL. Hesitant to upgrade an OS in the middle of a job :)

JVK



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Peter Garaway
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Jan 28, 2015 at 10:16:39 pm

Hi John,

I understand not wanting to upgrade mid project. I think that's probably wise if you're able to get your work done. If you have a safe environment to update both OS and CUDA driver I suggest doing so.

I'm sorry there is no "official" word from Apple or Nvidia that these updates fixed this issue but whether intentional or not this combo appears much more stable in my testing thus far.

Please let us know how it goes for you.

Best,

Peter Garaway
Adobe
Premiere Pro


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Justin Crowell
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Jan 28, 2015 at 10:17:01 pm

Hi Peter,
These bugs seem to crop up and disappear intermittently. I'm not on 10.10.2 yet (I will be soon), but I've heard from others that that hasn't solved all problems.

I should note that things get the worst when I'm running C4D R16 at the same time as PPro. Granted, that's a significant draw on the hardware resources, but I'd expect the result to be slowdown or crashing as opposed to the scary graphical glitching. Nothing in particular does it, but it seems like rapidly switching between programs encourages the glitchies.

Once I experience even a single glitch, the computer suffers until it's rebooted.

Thanks again for your concern. Can you reveal whether or not Adobe has been in conversation with Apple or NVIDIA?

I have an MBPro 15", Late 2013
2.6Ghz i7
16 GB Ram
Geforce GT 750M 2GB

Editor, Motion Graphics Designer, Director
JustinCrowell.com


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Peter Garaway
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Jan 28, 2015 at 10:56:37 pm

[Justin Crowell] " Can you reveal whether or not Adobe has been in conversation with Apple or NVIDIA?"

Yes. Adobe has been working with Apple and NVIDIA to resolve this problem.

Look forward to hearing from you once you've had a chance to update.

Take care,

Peter Garaway
Adobe
Premiere Pro


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Jason Guerra
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Jan 31, 2015 at 5:30:38 pm

It's a little to early to say it's 100% fixed, but I have been using the final release of 10.10.2 for the last couple of days and have yet to see the issue. I was on CUDA 6.5.36 and just updated to 6.5.45. Given how random the issue can be, I won't be satisfied that it's fully fixed until I can go a full week without seeing it, but two days with out it is still an improvement.


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Jason Guerra
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Jan 31, 2015 at 7:18:30 pm

Aaaaaand, spoke too soon. I am seeing the graphical artifacting with 10.10.2 and CUDA 6.5.36. So far, it's been very small little artifacts on only a portion of the screen or window. Before it would distort the whole viewer window. With that, and the fact that it took two days, not two hours, to reproduce the error, it's defiantly getting much better, but it's still an issue.


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patrick weishampel
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Feb 4, 2015 at 2:17:12 am

I thought it had gone away as well, but unfortunately it returned after importing a bunch of footage into premiere.



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Bob Pierce
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Feb 4, 2015 at 8:30:38 pm

Have you guys tried updating your cuda driver to 6.5.45? It was released very recently. These Cuda updates are coming fast and furious. Haven't had a chance to test it yet myself.
Bob

_____________
Robert Pierce
Director of Photography • Editor
http://www.robertpiercemedia.com


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Jason Guerra
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Feb 4, 2015 at 8:35:03 pm

Yes, I have seen it with 6.5.45. It's much less frequent, and typically effects smaller areas of the screen on anything past 10.10.2 and 6.5.36. But 6.5.45 has not resolved the issue.


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Peter Garaway
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Feb 5, 2015 at 4:37:14 am

Thanks for the follow up guys. I've seen this creep back up as well. Though it is much less frequent and much less severe. The problem usually clears up very quickly and not requiring me to leave the app or quit.

Does this fall in line with what you all are seeing?

We'll keep trying to nail this one down. Apologies for the inconvenience.

Peter Garaway
Adobe
Premiere Pro


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Jason Guerra
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Feb 5, 2015 at 4:49:11 am

Peter,

That's what I am seeing too. Perviously the artifacts would linger on the screen, and change from frame to frame, making editing impossible until my machine was restarted. Now they are small glitches that I barely catch. It's still a little annoying, because I have to go back and confirm it's not a damaged frame by watching it a few times. It pops up once or twice, then goes away without even restarting Premiere, much less the whole computer. Overall it's an improvement.

One note, I have seen the visual artifacts appear when I am not running a single CUDA powered program. It can happen when all I have running is Finder, and Safari. It's extremely rare, both before and after the latest updates, but it happens. Also, I have no issues on the same machine in BootCamp (Windows 8.1) running games and other tasks off the GeForce 750m. Neither of those facts are specially Adobe related, but I wanted to mention, on the off chance it does help.


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John Orjias
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Feb 14, 2015 at 10:43:09 pm

I don't know if this is related at all or not. I have been so discourage with all these current problems i have quit editing videos for a few months now (as its just a hobby) But I just started again today after making sure everything is updated, I too still see the video artifacts but it does seem less now, But something i never had happen before is this, I went to encode my video and it just failed completely when using CUDA, i had to switch to opencl. of course it just came back with "Unknown error" in the report. But I have never seen this problem before where it would work in other modes but not CUDA. Just to let you know what i am running is 10.10.2 with Cuda 6.5.45

I have see this happen before but in the past were i would not be able to encode it in any mode, not Software, Cuda or OpenCL

This time however it would not work in cuda only. Again I don't know if you will find that information usful or not. But at this point I have come to the conclusion that now that Jobs has passed away Apple will continue to lose their direction and become the crap they were many years ago before they brought Jobs back in. this is just unexcusable i have a $3000 piece of crap thats less then a year old, and I strongly believe this is an Apple issue not an adobe issue. I wish adobe made their products for linux (hint hint hint)


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Ze'ev Gilad
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Feb 24, 2015 at 11:25:46 pm

FYI, there is another ongoing thread about this issue:
https://forums.creativecow.net/thread/3/961633

Might be good to stay in one place...


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John Vargo
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Feb 25, 2015 at 9:46:23 pm
Last Edited By John Vargo on Feb 25, 2015 at 9:47:28 pm

Thought I would chime in, same issue here. Very frustrating.

Yosemite 10.10.2
rMBP Mid-2014 2.5 GHz i7, 16 GB RAM, GT750M 2048 MB
CUDA 6.5.45
I am using 2 external displays

Seems to happen only when I've been working the GPU hard.



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Ze'ev Gilad
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Mar 1, 2015 at 9:58:39 pm

This is a copy from the other thread, but thought I'd post here too:

I may have found something...

I was about to take my machine in to Apple for service, but before doing so I thought I'd try running Premiere in a 'clean' use account.

So I made a new (admin) account, copied over some project files, and launched Premiere.

I set the project to CUDA, started 'working', and immediately noticed some differences: playback would start much faster, rendering started faster, less jerkiness in playback. And I was not getting any of the glitchiness. I had other issues besides the glitchiness, like clips dropped in dynamically from Ae would not update unless I manually switched over to Ae, and these things went away.

I didn't really spend several hours actually working, but it seems much smoother. Made me think the issue was due to 'gunked up' settings etc over months of work.

So I (backed up and) wiped my drive, clean installed Yosemite (I was on Mavericks before), set up CC etc. But after copying over all my settings, including downloading settings from Adobe, the performance was twitchy again. Bummer.

I created a fresh account again, and again, in the new account, Premiere performed much better. Even complex speed ramps and Ae clips played back incredibly fast in real time, better than I've seen in months.

I won't know for sure until I spend a day editing, but it might be that a lot of these issues stem from corruption or some kind in the user settings.

So I went back to my original account, and deleted EVERYTHING with the word 'adobe' or 'premiere' within my User folder (including ~/Library and ~/Documents). The performance is now similar to that of the 'clean' account.

So far it's working rather well ... I will report back after spending more time.

Maybe some other can test this out and report back ... try a fresh account, and if you notice a difference, go back to your main account and delete (or put aside) all the Adobe stuff in your ~ folder. DO NOT SYNC SETTINGS from Adobe servers.

If, like me, you absolutely need your custom keyboard shortcuts, you can manually copy the .kys files from
~/Documents/Adobe/Premiere Pro/8.0/Profile-CreativeCloud/Mac/


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Jason Guerra
Re: Is anyone with 15" MbPro w/ discrete GFX NOT getting the Cuda issues?
on Mar 2, 2015 at 6:50:54 pm

Ze'ev,

It actually sounds like you are experiencing two different issues. I have created new users, deleted settings, transferred all my work to an entirely new computer, and it didn't resolve the video artifacts, but I also haven't really had the slow playback and render issues you've described.

The slow playback and renders defiantly seems related to a corrupted setting file, and it seems like setting up a new profile solved that issues for you. So the good news is, it seems you have that one fixed.

The video artifacts is, based on my experience and everything here, a CUDA/OS X issue. This has become much better with the combination of OS X 10.10.2 and CUDA 6.5.45. For me, I can go multiple days without seeing the artifacting now, and a quick restart of my computer makes them go away again for days. But, the bad news is its seems to be entirely in Apple and NVIDIA's hands to fully fix this issue. Hopefully 10.10.3 and the next CUDA update will finally do that.


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