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Crashing when trying to play the videos

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Adriano MagnavitaCrashing when trying to play the videos
by on Dec 22, 2014 at 3:43:32 am

Hey,
I'm new to premiere and after I import video files to the program, if I try to play them Premiere crashes. I already tried AVI, WMV, 3GP and others, but everytime I try to play the videos (or even preview them in the workspace), the program crashes. I'm using Premiere Pro CC 7.0.

My computer specs are: Intel Core i7 2.2GHz, 8GB RAM, AMD Radeon 7700

Everything goes normal in Sony Vegas, After Effects and other editors. Thanks in advance.


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Dennis RadekeRe: Crashing when trying to play the videos
by on Dec 22, 2014 at 12:40:58 pm

Adriano,

If you have a CC subscription, you can update to the latest version of Premiere Pro which is currently 8.2. If you have a particular reason to be on 7.x, please update to the latest version of that which is 7.2.3 if memory serves.

Beyond that, try trashing your preferences. which you can do by holding down ctrl+option/alt when launching premiere pro.

Hope this helps,
Dennis - Adobe guy


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