on Sep 11, 2014 at 4:31:47 pm Last Edited By James Hoppe on Sep 11, 2014 at 10:00:06 pm
This is a repost from the Creative Cloud forum:
One of our users has an issue in Premiere Pro CC when opening SOME media files. If she disables the Cloud portion of the software the files open properly. Windows 7 Pro, the latest version of CC and Facilis media storage. Any ideas?
Note: It does NOT seem to be a codec issue or a problem with pulling the file across the fiber from the Facilis.
How is the "cloud" portion being disabled? Adobe apps don't rely on connectivity for functionality. Sounds like the Creative Cloud manager app might be triggering some sort of firewall issue; if it's reading a corrupt file, it might not be receiving all the data packets over the network. Have you had IT test it by disabling the firewall locally or over the fiber network?