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PC H.264 Quicktime crash

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Chris Paul
PC H.264 Quicktime crash
on Jan 7, 2013 at 9:46:59 pm

Some stations require the Quicktime variant of H.264 for their dubs. That was fine when I was on a Mac but when I try to export that format from either Pemiere Pro CS6 or Adobe Media Encoder CS6 on my new PC the program crashes. The non-Quicktime H.264's doe not cause crashes in either program. Any ideas?

Chris Paul
POV


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Angelo Lorenzo
Re: PC H.264 Quicktime crash
on Jan 7, 2013 at 9:58:09 pm

What version of Windows? Premiere (make sure patches are up to date)? Quicktime? And MOV encoder settings? Also make sure you aren't running anything that will scan the file while it's being written so try an encode with antivirus disabled.

I use MPEG4/h.264 and MOV/h.264 constantly on Windows without issue.

Alternately, you can export MPEG4/h.264 and rewrap the file using a command-lint tool like FFMPEG.

The command would look something like (I assume you want uncompressed audio, which Premiere's MPEG4/h.264 won't give you the option for):

ffmpeg.exe -shortest -i input.mp4 -i uncompressedaudio.wav -map 0:0 -map 1:0 -vcodec copy -acodec copy output.mov

--------------------
Angelo Lorenzo

Need to encode ProRes on your Windows PC?
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Tom Daigon
Re: PC H.264 Quicktime crash
on Jan 7, 2013 at 10:05:04 pm

I have the same problem and spent 3 days troubleshooting with an edit systems expert exploring ALL the possibilities. Even reinstalled Win 7 from scratch then just CS6 to make sure plugins or other programs werent causing the problem. Still QT H.264 would fail in both CS and other programs. I ended up switching to MP4 H.264 which works great and is faster since no QT is involved.

Tom Daigon
PrP / After Effects Editor
http://www.hdshotsandcuts.com





(Best viewed at 1080P and full screen)
HP Z820 Dual 2687
64GB ram
Dulce DQg2 16TB raid


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Gerard Tay
Re: PC H.264 Quicktime crash
on Jan 8, 2013 at 3:05:32 am

You can try this fix to bypass the QT decoder.

http://blogs.adobe.com/VideoRoad/2012/12/premiere-pro-and-quicktime-and-nik...


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Tom Daigon
Re: PC H.264 Quicktime crash
on Jan 8, 2013 at 4:41:31 am

Thanks. I think you misunderstand my problem with QT H.264. When ever I try to EXPORT from Premiere or AME or any other software, it starts the process then dies immediately and the export fails.

The fix mentioned in this article is how to get QT H.264 to PLAY when playback is a problem by renaming it.

Two different process. When exporting I dont have control over the codec.
Like I said, I avoid using QT as much as possible on the PC. I have found alternatives that work and export 2X as fast.

Thanks for the link though. :D

Tom Daigon
PrP / After Effects Editor
http://www.hdshotsandcuts.com





(Best viewed at 1080P and full screen)
HP Z820 Dual 2687
64GB ram
Dulce DQg2 16TB raid


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Gerard Tay
Re: PC H.264 Quicktime crash
on Jan 9, 2013 at 11:52:32 pm

I figured that if renaming the extension forces PPro to bypass QT for the decode, then QuickTime shouldn't get in the way of the image processing pipeline, thus mitigating QT related issues.


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Tom Daigon
Re: PC H.264 Quicktime crash
on Jan 10, 2013 at 12:18:52 am

"I figured that if renaming the extension forces PPro to bypass QT for the decode, then QuickTime shouldn't get in the way of the image processing pipeline, thus mitigating QT related issues."

Gerard I think you are missing the point. The original posters problem was in the EXPORTING of H.264.

Some stations require the Quicktime variant of H.264 for their dubs. That was fine when I was on a Mac but when I try to export that format from either Pemiere Pro CS6 or Adobe Media Encoder CS6 on my new PC the program crashes. The non-Quicktime H.264's doe not cause crashes in either program. Any ideas?


This is an ENCODONG problem. Your solution is to change the DECODING process by changing the way it plays back. The stations want a Quicktime H.264 and he is having problems doing that.

Tom Daigon
PrP / After Effects Editor
http://www.hdshotsandcuts.com





(Best viewed at 1080P and full screen)
HP Z820 Dual 2687
64GB ram
Dulce DQg2 16TB raid


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Gerard Tay
Re: PC H.264 Quicktime crash
on Jan 10, 2013 at 1:43:22 am

Ah. My bad. You're right. It's an encoding issue.


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James Brady
Re: PC H.264 Quicktime crash
on Jun 20, 2013 at 8:43:02 pm

BUMP for this thread because I have had the EXACT SAME ISSUE since CS6 (CS5.5 exported H.264 Quicktimes on the SAME SYSTEM with no problem).
As mentioned above, I also prefer working with MP4 files, but there are those few stickler clients out there that want their H.264 files to say "MOV"!
Anyone have any ideas yet?

James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com


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James Brady
Re: PC H.264 Quicktime crash
on Jun 20, 2013 at 9:56:08 pm

I just did some additional testing and found that the problem only occurred when I attempted to make an 1920x1080 H.264 QuickTime file.

Using the same original file (1920x1080), Adobe Media Encoder WILL export 720x480/486 H.264 MOV file.

More interesting still, it will ALSO export at 1280x720.

Testing this information to it's limits, I found that the cutoff for a successful render is between a frame size of 1610x906 and 1609x905.
Useless, random sizes, I know... but that's the breaking point for Adobe Media Encoder CS6 (6.0.3.1 to be precise) and H.264 Quicktime files.

James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com


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Michael Rocha
Re: PC H.264 Quicktime crash
on Mar 15, 2014 at 2:44:37 pm

I agree this is an annoying issue. But it works from Premier...


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James Brady
Re: PC H.264 Quicktime crash
on Apr 14, 2014 at 9:05:36 pm

Now using CC on the same system. Still having this problem... but not on our other workstations which are similarly configured.
My conclusion is that there must be some wonky software/firmware installed on this one particular system that is causing the issue.
Now if only I could figure out what it was...!

James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com


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Luke Howell
Re: PC H.264 Quicktime crash
on Apr 16, 2014 at 2:24:58 pm

We are having the same issue on our PCs. We just rebuilt our entire post-production facility - we now have 8 identical PCs running Windows 7 and Adobe CC. All of them have the same issue when attempting to export 1920 x 1080 Quicktime H.264s; they all fail.

It's not the end of the world as there are many other (better) options for exporting, but, there are still plenty of times when we get asked for this and we can't deliver. It just bothers me that I can't figure this out.


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James Brady
Re: PC H.264 Quicktime crash
on Apr 16, 2014 at 6:38:42 pm
Last Edited By James Brady on Apr 16, 2014 at 6:41:07 pm

Okay, with that I'd say we've identified a concrete problem here. So, until this catches Adobe's eye--let's do some comparing to see if we can rule out variables.

First off, let's start with the OS. This seems to only be an issue on Windows--but for my post house, more specifically the problem only exists on a workstation running "Windows 7 Professional 64-bit SP1"

A workstation running "Windows 7 Ultimate 64-bit SP1" works perfectly fine.

Both run the latest version of CC, and have the most current set of OS updates installed.

How about you?

James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com


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Luke Howell
Re: PC H.264 Quicktime crash
on Apr 28, 2014 at 9:08:30 pm

Sorry it's taken me so long to respond. All of my problematic machines are running Windows 7 Professional 64 bit SP1, and a fully updated Adobe CC. We have had this issue from when we first installed CC through to the latest update. That is to say, we've never had a version of Adobe Premiere CC that has NOT had the problem.

So, based on your information, it looks like this is somewhat limited to Windows 7 Pro. I have a contact at Adobe - I'm going to send him an email with this info and report back what I hear.


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James Brady
Re: PC H.264 Quicktime crash
on Apr 28, 2014 at 9:28:58 pm

Agreed, it sounds like Windows 7 Pro is the best place to begin.

Prior to CC, I had the same problem on the same machine with CS6--more reason to suspect the OS rather than the version of Adobe.

Please let me know what you hear!

James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com


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James Brady
Re: PC H.264 Quicktime crash
on Jun 26, 2014 at 3:34:53 pm

I just updated both machines to Adobe CC 2014. The problem continues on the Windows 7 Pro machine.

James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com


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James Brady
Re: PC H.264 Quicktime crash
on Jun 26, 2014 at 4:21:56 pm

I found this link to a potential solution in an old post on the Adobe Forums:

http://helpx.adobe.com/premiere-pro/kb/error-compiling-movie-warning-or.htm...

I tried it and it did not correct the issue. I'm still waiting for a reply from Adobe and from the Apple QuickTime forum.

James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com


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James Brady
Re: PC H.264 Quicktime crash
on Jul 10, 2014 at 5:30:04 pm

Here's one more piece of the QuickTime/Media Encoder puzzle: On the same system having the rendering problem, I just tried rendering an uncompressed 10bit YUV .mov with uncompressed audio and IT WORKED!

(Of course, a :30 second spot rendered this way is near 5GB, but I figured the info would be worth mentioning.)

Further .mov rendering studies (all from Adobe Media Encoder CC and CC 2014 at 1920x1080):
1) H264 video with uncompressed audio FAILED
2) Uncompressed video with AAC audio FAILED
3) Sorenson video with uncompressed audio FAILED
4) Using any of these settings to re-render the uncompressed 10 bit uncompressed audio file -- all FAILED

Still no solid recommendations yet from the Quicktime Forum or Adobe.

James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com


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Paul Toth
Re: PC H.264 Quicktime crash
on Sep 24, 2014 at 7:58:40 pm

Did you have any luck with this? Would love to figure this out.

My own investigation seems to lead to installing another version of Premiere (CC2014 in my case). As soon as I installed this upgrade, the QuickTime refused to render and failed every time. I had just created a particular setting in AME for a project prior to upgrading (and the resulting encode worked as expected). When I went to use that same preset in the CC2014 it failed.

So I uninstalled the CC, and a bunch of functionality went away so I am now reinstalling CC2014 to see if this helps.


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James Brady
Re: PC H.264 Quicktime crash
on Sep 24, 2014 at 8:28:47 pm

Still living with this issue as well. The upgrade to CC2014 did not fix it.

Following the Quicktime trail, I spoke with Apple support. They promptly dismissed it, placing the blame on Windows OS.

No official word yet from Adobe.

James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com


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Tristan Summers
Re: PC H.264 Quicktime crash
on Nov 18, 2014 at 6:57:40 pm

Do you have any version of ffmpeg, broadcast ffmpeg etc? I wonder if it is that interfering with things. I know I was trying out ProRes exporters.

I have it too. I have Windows 7 pro, I think, depends what comes on a Z820.

Quicktime is just a joke. I just assumed it was a PC thing.

mp4s render a thousand times faster but have started tearing, using presets from AME that worked before. with or without GPU encoding.

I can export h264 from Quicktime, though it takes longer than my Gen1 Mac Pro


ROLL ON MOX


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EricBowen
Re: PC H.264 Quicktime crash
on Dec 10, 2014 at 3:49:17 pm

Go into AME, Premiere, or AE and then to memory settings under preferences. Set the ram left for other applications to 10GB. See if that resolves it.

Eric-ADK
Tech Manager
support@adkvideoediting.com


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Chris Paul
Re: PC H.264 Quicktime crash
on Dec 10, 2014 at 9:44:44 pm

That worked- thank you!

Chris Paul
POV


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James Brady
Re: PC H.264 Quicktime crash
on Dec 10, 2014 at 10:46:50 pm

That didn't work for my workstations. Odd.

James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com


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James Brady
Re: PC H.264 Quicktime crash
on Jan 5, 2015 at 5:28:38 pm

I recently stumbled upon this identical thread on another forum. Here, Adobe's Todd Kopriva states:

"Appleā€™s H.264 encoder has a severe bug that causes crashes in the encoder when 24 or more threads are used. So, people with computers with a large number of CPUs will hit this bug."

It's a 5-month old comment, and there's not much further discussion, but here's the link:
http://videohive.net/forums/thread/after-effects-codec-problem-quicktime-h2...

James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com


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pefebrie ito
Re: PC H.264 Quicktime crash
on Aug 2, 2015 at 12:15:10 pm

Had similar issue, reduce my processor to 16 and it works.

https://helpx.adobe.com/premiere-pro/kb/error-compiling-movie-warning-or.ht...


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