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mp4 show in preview but no video in timeline

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David Moor
mp4 show in preview but no video in timeline
on Feb 10, 2020 at 1:33:50 am

I'm running 13.1.5 on an iMac Pro 15.4.6. I have a bunch of .mp4's captured and exported from Snagit that have non-standard dimensions as they are screen captures, like 1080 x 1348. Encoding is mpeg-4 base media version 2.

The videos play just fine in preview, but when I drag them to the timeline only the audio goes, no video. I tried creating a sequence much larger than the frame size (4k) but that didn't help. Normally premiere prompts you if the video size and timeline settings are different, but I am not getting this prompt.

How can I edit these mp4s in Premiere?


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Tero Ahlfors
Re: mp4 show in preview but no video in timeline
on Feb 10, 2020 at 4:49:25 am

Those files are in a format that isn't supported in Premiere. You'll need to transcode them to a format that works or capture in a supported format.


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David Moor
Re: mp4 show in preview but no video in timeline
on Feb 10, 2020 at 10:45:40 am

Thanks.

Looking at

https://helpx.adobe.com/premiere-pro/using/supported-file-formats.html

it shows that mpeg 4 is supported. Is there a way of finding out what will work and what will not without having to actually import the file? In this case the file is in Baseline L3.2.


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Todd Perchert
Re: mp4 show in preview but no video in timeline
on Feb 10, 2020 at 8:07:43 pm

It does sound like it may be an old 32 bit version that isn't supported any longer. But I can't say for sure.
Try transcoding to another file with something like Handbrake and see what happens.
TC


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Ann Bens
Re: mp4 show in preview but no video in timeline
on Feb 14, 2020 at 11:01:59 am
Last Edited By Ann Bens on Feb 14, 2020 at 11:03:09 am

Guessing you did not source patch the track:



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