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Annoying Audio Issue

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John Watts
Annoying Audio Issue
on Aug 9, 2018 at 7:39:49 pm

Everytime, I mean 100% of the time when I start a new project or even sequence, the audio output of Premiere does not work. Most of the time, one reboot of the computer will solve the issue. Upon occasion I will have to reboot 2-3 times before I can hear my clips.
Yes, I'm set on internal speakers.
The VU meter indicates audio, just silence for the output.
Once the audio starts working, I don't have any issues when reopening project.

iMac 2017 10.13.6 High Sierra
4GH Intel Core i7
32GB Ram 1867 DDR3
Radeon R9 M395X 4096

PP 2018 12.1.2 Build 69

John Watts


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jerry wise
Re: Annoying Audio Issue
on Aug 9, 2018 at 9:23:24 pm

i read somewhere that you can fix this by muting and then un-muting audio tracks on the timeline.


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Jon Doughtie
Re: Annoying Audio Issue
on Aug 10, 2018 at 6:13:06 pm

What kind of footage/audio codec?

Some audio has to be conformed before use. Until it is conformed, it is silent. Classic example is some of the codecs used in MP4 files.

Is Premiere Pro conforming the audio? Any indicator in the lower right of the screen?

System:
Dell Precision T7600 (x2)
Win 7 64-bit
32GB RAM
Adobe CC 2017.1 (as of 8/2017)
256GB SSD system drive
4 internal media drives RAID 5
Typically cutting short form from UHD MP4, HD MP4, and HD P2 MXF.


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John Watts
Re: Annoying Audio Issue
on Aug 10, 2018 at 7:17:05 pm

The video files are AVCHD (with audio), but the master audio is a .wav file.

It doesn't matter what the audio source is, simply no audio. The last time I opened the project, it took 3 reboots to get it to work. My googling has indicated this is a well known problem.

John Watts


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Simon Billington
Re: Annoying Audio Issue
on Aug 11, 2018 at 12:38:32 pm

I assume the audio settings are all setup correctly??

Ive heard of similar issues happening with Adobe Connect, perhaps their issues are more widespread.


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David Jackson
Re: Annoying Audio Issue
on Aug 16, 2018 at 9:56:18 am

Any solution here?

Republic of Gamers, G752VM-GC017T 17.3" Core i7 Notebook Win 10, DDR4 32 GB Crucial 2133MHz Ram.
Adobe CC 2017 Suite.


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John Watts
Re: Annoying Audio Issue
on Aug 16, 2018 at 7:59:31 pm

Not really. Can't fine a consistent solution. Last couple of days problem hasn't occurred. But, it may happen the next time I launch PP requiring multiple reboots?? Basically, I keep PP open as long as I can.

John Watts


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John Watts
Re: Annoying Audio Issue
on Sep 11, 2018 at 7:52:20 pm

It has been almost a month, and no relief from this irritating issue. One time it took 4 closing and reopening Premiere Pro to get the output audio to work. Fortunately, I do not work in front of a client or this would be a deal killer.
There is no consistent pattern to this frustrating bug. Right now I'm about to attempt to launch again for the third time, let's roll the dice!!

Get off of my lawn!!

John Watts


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Simon Billington
Re: Annoying Audio Issue
on Sep 16, 2018 at 3:03:45 pm

It’s not really good enough considering how much we pay for a subscription. Adobe is the most expensive subscription model I’m aware of.


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greg janza
Re: Annoying Audio Issue
on Sep 16, 2018 at 3:34:26 pm

There has to be more going on than just an Adobe Premiere bug since this isn't happening to all users.

Did you have this problem in the previous version of Premiere?

Windows 10 Pro | i7-5820k CPU | 64 gigs RAM | NvidiaGeForceGTX970 | Blackmagic Decklink 4k Mini Monitor |
Adobe CC 2018 |Renders/cache: Samsung SSD 950 Pro x2 in Raid 0 | Media: Samsung SSD 960 PRO PCIe NVMe M.2 2280 | Media: OWC Thunderbay 4 x 2 Raid 0 mirrored with FreeFileSync


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John Watts
Re: Annoying Audio Issue
on Sep 19, 2018 at 2:31:47 pm

Have only recently downloaded this one version of Premiere.

John Watts


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Marshall Smith
Re: Annoying Audio Issue
on Sep 18, 2018 at 7:13:00 pm

That is what works for us. Just solo a track then unsolo and your good. Shouldn't have to do that but it's a workaround in the meantime while Adobe addresses. They do know about it.

imac pro (2017)
High Sierra 10.13.6
128gb 2666Mhz DDR4
Radeon Pro Vega 64 16368 MB

Adobe CC2018 (July)


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Jonathan Dillard
Re: Annoying Audio Issue
on Sep 19, 2018 at 2:20:43 am

I run into the issue every now and then, just solo then un-solo a track and it fixes it. Annoying for sure.


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John Watts
Re: Annoying Audio Issue
on Sep 19, 2018 at 2:32:55 pm

I've tried this solution once, it did not work. I will give it a shot the next time I launch PP again.

John Watts


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John Watts
Re: Annoying Audio Issue
on Sep 20, 2018 at 7:34:24 pm

Today I started a new project for tonight's show.

I imported the usual clips used for each show, including some commercials, interstitials, segment intros, etc.
When either playing these clips or laying on the timeline, no audio heard. I know the audio is there based on the vu meter.

After laying down a couple on the timeline, tried solo audio, mute audio, no effect whatsoever.

So weird, but, I'm taking bets on how many times PP has to be launched before I am able to hear the audio!!

UPDATE: Only 1 re-launch necessary!! I love it when a plan comes together.

Note to self: Don't close PP until show is complete, encoded and uploaded!

Have a great day!

John Watts


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