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Resolve lite keeps crashing

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samir kassab
Resolve lite keeps crashing
on Jul 28, 2011 at 3:39:44 pm

Hi guys
I'm switching from color to Resolve.installed the lite version for training..

Resolve lite crashes whenever I try to load an XML or create a new project after displaying the progress bar for a couple of seconds.

Help please!


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Paul Jay
Re: solve lite keeps crashing
on Jul 28, 2011 at 5:04:22 pm

If you want help then specify system specs.


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samir kassab
Re: solve lite keeps crashing
on Jul 28, 2011 at 7:56:37 pm

Sorry Jay,the specs should appear as my signature.

MacBook Pro 17"
NVIDIA GeForce GT 330M 512 MB
2.66 GHz Intel Core i7
4GB 1067 MHz DDR3


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Rohit Gupta
Re: Resolve lite keeps crashing
on Jul 29, 2011 at 2:41:36 am

Hi Samir,

What OSX version are you using?

If you are using OSX 10.6.8/10.7.0 (Lion), you will need to update CUDA to 4.0.19/4.0.21 from the NVIDIA website.

If this doesn't help please send us logs, and we will take a look. You can capture the logs using the following application:

/Library/Application Support/Blackmagic Design/DaVinci Resolve/CaptureLogs.app

Regards,
Rohit


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Peter Chamberlain
Re: Resolve lite keeps crashing
on Jul 29, 2011 at 1:24:57 am

Hi, I expect that model MacBookPro will work with a low resolution image. Can you please contact
davincihelp@blackmagic-design.com and let them know details of your problem via the log file. They can help you grab it.
Peter


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samir kassab
Re: Resolve lite keeps crashing
on Jul 29, 2011 at 8:42:45 am

Thank you guys for your replies.

I'm running on snow leopard 10.6.8
I did contact DaVinci support they replied with a list of supported MBP.my laptop is supported, but its just 4 Gb not 8Gb.if that is the only problem , I can upgrade to 8Gb . But if it's not , I don't wanna spend anymore money on a dead end machine

I will sending my logs soon

Regards

MacBook Pro 17"
NVIDIA GeForce GT 330M 512 MB ,
2.66 GHz Intel Core i7
4GB 1067 MHz DDR3


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Sascha Haber
Re: Resolve lite keeps crashing
on Jul 29, 2011 at 3:23:09 pm

I would at least try a fresh install before giving up.
Of OSX, not Resolve that is

A slice of color...

DaVinci 8.0.1 OSX 10.7
MacPro 5.1 2x2,4 24GB
RAID0 8TB eSata 6TB
GTX 470 / GT 120
Extreme 3D+ WAVE

http://www.saschahaber.com


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samir kassab
Re: Resolve lite keeps crashing
on Jul 29, 2011 at 4:58:34 pm

Finally I got Resolve lite finally up and running , I don't know what exactly fixed it' but here is what I did :

-Removed Resolve
-Removed all blackmagic softwares
- Verified and repaired disk permission
-Set the performance to the maximum, disabled all of the energy saving options in the preferences
- Re- installed Resolve
-That's it

Now I can go through the manual page by page and learn all about this mythical piece of software

Thanks to all of you guys

MacBook Pro17"
NVIDIA GeForce GT 330M 512 MB ,
2.66 GHz Intel Core i7
4GB 1067 MHz DDR3


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Dan Moran
Re: Resolve lite keeps crashing
on Jul 30, 2011 at 4:42:30 pm

Hi Samir,

This step : "disabled all of the energy saving options in the preferences"

Is what would have fixed it. Resolve needs to use the bigger graphics card for processing and when you disable the energy saving options it would enable the larger card full time.

I'm glad its working and hope you enjoy it!

D

Dan Moran
DaVinci Application Specialist
Blackmagic Design EMEA


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Clayton Lonie Jr
Re: Resolve lite keeps crashing
on Aug 30, 2011 at 9:23:28 pm

System: MacPro Quad Core
Nvidia GT 120
8gb Ram
2 HP LP2275w monitors

Upon launch I keep getting Critical Exception : BtException: Driver not loaded Driver not loaded...

Any idea what's happening...

Also the Program Window spans my two monitors but only stretches on to the other monitor ..
how can i get it to size correctly to just the one screen.

Clayton Lonie


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Mike Jenkins
Re: Resolve lite keeps crashing
on Nov 19, 2011 at 4:18:18 am

I'm getting the same error. Any help would be appreciated. I'm on a Hackintosh so my problem might stem from that, but I'll try any fixes suggested. I can post logs too.


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