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Resolve 16 doesn't see license key

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Tom Sefton
Resolve 16 doesn't see license key
on Oct 10, 2019 at 4:59:59 pm

Help

Upgraded to Resolve 16 and now my license key isn't seen by the software.

Working with 8K red footage and exporting to 8K proRes for an urgent project.

I'm totally stuck. The dongle is an official one that came with a cinema camera purchase. I can't export anything and have deadlines approaching fast. Anyone with any ideas at all???

The dongle is inserted directly to an iMac Pro - either a 10 core or 18 core is having the same issue.

Co-owner at Pollen Studio
http://www.pollenstudio.co.uk


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Tero Ahlfors
Re: Resolve 16 doesn't see license key
on Oct 10, 2019 at 6:25:26 pm

[Tom Sefton] "The dongle is an official one that came with a cinema camera purchase. "

Did you buy this yourself or did you buy it from a third party? There was a version cutoff where fake dongles would stop working.


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Tom Sefton
Re: Resolve 16 doesn't see license key
on Oct 10, 2019 at 6:58:04 pm

Bought myself with a blackmagic camera I owned.

Co-owner at Pollen Studio
http://www.pollenstudio.co.uk


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Joseph Owens
Re: Resolve 16 doesn't see license key
on Oct 10, 2019 at 7:02:07 pm

[Tom Sefton] "Upgraded to Resolve 16 "

Resolve 16 "Studio"?

jPo, CSI

"I always pass on free advice -- its never of any use to me" Oscar Wilde.


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Tom Sefton
Re: Resolve 16 doesn't see license key
on Oct 11, 2019 at 10:08:57 am

Yes, its working this morning, but I couldn't get it to recognise at all yesterday.

Co-owner at Pollen Studio
http://www.pollenstudio.co.uk


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