Hello! I've got some troubles with Red Scarlett footage. All footage is cropped. When we've shooted all was ok, but when we've started playback all videos it was all cropped. Technical support of the camera said that it's ok, and when you will open it in editing software there will be no cropped videos.. But they are still cropped. Could you help me?
Is it possible that you may have had Lookaround Mode enabled on the camera at the time of recording?
This is the definition of Lookaround Mode in our DSMC OPERATION GUIDE
When Lookaround is enabled, the Frame Guide and recording area are scaled down on the display so that you can see what images are going to enter the recording area.
You can assign a Shading overlay to the Lookaround area (the area outside of the recording area) in the Guides: General screen.
Lookaround limits the available frame rates. Also, higher resolutions (such as 5K Full Frame in EPIC MYSTERIUM-X and 6K Full Frame in EPIC DRAGON) show the full sensor area or full sensor height on the video display, so Lookaround is either very limited or not possible in these formats.