on Nov 27, 2015 at 3:43:16 pm Last Edited By Craig Seeman on Nov 27, 2015 at 4:25:51 pm
I'd hope a post house would describe problems in technical terms.
Maybe they're referring to sync but if they are, they should describe it as that.
If you have to guess then you better ask someone who has the tech understand to explain. You should not be put into the position of guessing.