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Unexpected Failure during application startup

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ben smallzman
Unexpected Failure during application startup
on Apr 14, 2011 at 11:34:10 pm

I just got Adobe After Effects, and when i tried to open it up for the first time, i got the warning: "Could not rename the file /Users/Username/library/preferences/adobe/after effects/10.0/workspaces."

When i click ok, it gives me the same message again, and then says: "After effects cant continue: unexpected failure during application startup."

How can i get rid of this so i can start using After Effects?

(I already tried using command+control+shift when starting AE and trashed the preferences file. This didn't work so i deleted the 10.0 folder, and this made after effects jump up and down on my dock but then disappear.)


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Brian Charles
Re: Unexpected Failure during application startup
on Apr 15, 2011 at 12:57:59 am

Sound's like a bad installation, you may need to un-install and re-install.

Alternately it might be a permissions issue since the error indicates that it could not rename a folder. Try fixing permissions first, if that fails, re-install.

The Adobe Forum may provide some answers.

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Dave LaRonde
Re: Unexpected Failure during application startup
on Apr 15, 2011 at 1:59:23 am

Before you uninstall and reinstall, I'd get my software updated: go Help>Update.

I'm pretty sure the latest update, AE 10.0.2 is now available that way, and it supercedes all other updates, so you'll be good to go with it.

Dave LaRonde
Sr. Promotion Producer
KCRG-TV (ABC) Cedar Rapids, IA

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