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GenArts Sapphire - GPU Crash

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Michele Poggi
GenArts Sapphire - GPU Crash
on Mar 25, 2011 at 5:02:59 pm

Hi Guys.
I posted this exact problem in the past days and I hope this won't break any rule, I'll anyway write this from zero, adding as much info as I can.

I'm working on a FULL HD 2D Graphics composition, and everytime I try to RAM Preview or Render the video, my screen goes blank and several (from 5 to 15) windows pop-up on my monitor warning me that the GPU crashed and that the comp weight in falling on the CPU.

After this, usually AE crashes completely, denying me any further work.

*I have the OpenGL off.

Is there anything I can do?
Multiple CPU processing can be a problem in this case?
Is there a way to from the start disable the GPU to avoid the crash?
Is there a way to solve the crash itself?!

Thanks in advance, and sorry. :]

"Cinetica Video" post-producer.


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Dave LaRonde
Re: GenArts Sapphire - GPU Crash
on Mar 25, 2011 at 5:18:39 pm

At the moment, we'd have to be clairvoyant to answer your questions accurately.

Please supply information about your hardware (computer manufacturer, RAM, drives & capacities, processors/cores, capture cards, graphics cards, network connections), your OS & Version number if applicable, your version of AE, and the type of footage you're using.

Dave LaRonde
Sr. Promotion Producer
KCRG-TV (ABC) Cedar Rapids, IA


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Michele Poggi
Re: GenArts Sapphire - GPU Crash
on Mar 26, 2011 at 7:40:50 am

These are my specs:


Computer:
Computer Type ACPI x64-based PC (Mobile)
Operating system Microsoft Windows 7 Professional
Service pack -
Internet Explorer 8.0.7600.16385
DirectX DirectX 11.0
Computer Name SNM_8740W
Username Mike of the Desert
Domain SnM_8740w
Date / Time 26.03.2011 / 08:37

Motherboard:
CPU Type QuadCore Intel Core i7 720QM, 2250 MHz (17 x 132)
Motherboard Name Hewlett-Packard HP EliteBook 8740w
Motherboard Chipset Intel Ibex Peak-M QM57, Intel Lynnfield
System Memory 8119 MB (DDR3 SDRAM)
BIOS Type Compaq (02/02/10)
Communication port Intel (R) Active Management Technology - SOL (COM4)
Communication Port ECP Printer Port (LPT1)

Video Card:
Video adapter NVIDIA Quadro FX 2800M (1024 MB)
Video adapter NVIDIA Quadro FX 2800M (1024 MB)
3D Accelerator nVIDIA Quadro FX 2800M
Generic Screen Monitor Plug and Play [NoDB]

Multimedia:
IDT audio device 92HD75B3 @ Intel Ibex Peak PCH - High Definition Audio Controller

Storage:
IDE Controller Intel (R) SATA AHCI Controller PCHM 6 Port
IDE Controller Ricoh Memory Stick Controller
IDE Controller Ricoh SD / MMC Host Controller
IDE Controller Ricoh xD-Picture Card Controller
Disk Drive WDC-WD5000BEKT 60KA9T0 (465 GB, IDE)
HP Optical Drive BD ROM BC-5541H
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 448.5 GB (223.9 GB free)
F: (FAT32) 2035 MB (1523 MB free)
Capacity 450.5 GB (225.4 GB free)

Input:
Standard Keyboard 101/102-key or Microsoft Natural PS / 2 Keyboard with HP QLB
HID Keyboard
Mouse HID-compliant mouse
Mouse HID-compliant mouse
Mouse Synaptics PS / 2 Port TouchPad
Mouse Wacom Mouse

Network:
Network Adapter Intel (R) 82577LM Gigabit Network Connection
Network Adapter Intel (R) Centrino (R) Ultimate-N 6300 AGN
HDA Modem Modem LSI


And I have Kernel Mode Drivers, as Windows 7 states the most "recent" ones, that should be especially made for workstations.

I'm working on Solids, Texts and Artbeats so.. Pretty much everything, and Sapphire's are actually mostly used for transitions.

"Cinetica Video" post-producer.


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Cassius Marques
Re: GenArts Sapphire - GPU Crash
on Mar 25, 2011 at 6:56:10 pm

what does GenArts plugin has to do with anything? are you using it?

If you are...I know that many of this plugins use opengl assistance by default to speed things up. I don't think turning it off through AE would meant your are not using your GPU. So maybe it will come up to a bad plugin(reinstall it?) or incompatible/unupdated video driver.


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Todd Kopriva
Re: GenArts Sapphire - GPU Crash
on Mar 26, 2011 at 7:11:14 am

Actually, the GenArts plug-ins use CUDA (as opposed to OpenGL) to accelerate processing.

My first thought is to make sure that you have the newest video card drivers and the most recent updates from GenArts.

---------------------------------------------------------------------------------------------------------
Todd Kopriva, Adobe Systems Incorporated
Technical Support for professional video software
After Effects Help & Support
Premiere Pro Help & Support
---------------------------------------------------------------------------------------------------------


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Michele Poggi
Re: GenArts Sapphire - GPU Crash
on Mar 26, 2011 at 10:16:34 am

I have the Sapphire update 5.03 and Windows 7 doesn't recognize any further update of my graphic card.

"Cinetica Video" post-producer.


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Michele Poggi
Re: GenArts Sapphire - GPU Crash
on Mar 26, 2011 at 10:19:11 am

Nvidia drivers are "8.17.12.6128". Uff. I can't find a way out, sorry for the multiple posts.

"Cinetica Video" post-producer.


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Michele Poggi
Re: GenArts Sapphire - GPU Crash
on Mar 26, 2011 at 10:15:17 am

It IS sapphire, because the error says clearly that it failed rendering those.

"Cinetica Video" post-producer.


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Dave LaRonde
Re: GenArts Sapphire - GPU Crash
on Mar 28, 2011 at 2:55:20 pm

I looked a couple of times, and I didn't see any mention of the AE version you run, nor the codec of any video footage in the project. If it's AE 9 rather than AE 10, and it's DSLR/HDV/Flip Cam/XDCam footage, you have a combination that has the potential to give you grief.

Dave LaRonde
Sr. Promotion Producer
KCRG-TV (ABC) Cedar Rapids, IA


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