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Can't import .mp4 files!

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Trev Chee
Can't import .mp4 files!
on Feb 21, 2011 at 3:04:41 am

Can't import .mp4 files into my project window. I get this message:

"after effects error: can't import file "xxx.mp4", unsupported filetype or extension"

what the hell? I've ran all the updates for AE CS5. should I uninstall and re-install?


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Cory Petkovsek
Re: Can't import .mp4 files!
on Feb 21, 2011 at 6:04:50 am

How about some information?

What audio and video codecs are used in the file? What OS? What about other mp4s, like ones you can download from another website like apple trailers?


Cory Petkovsek
Corporate Video

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Trev Chee
Re: Can't import .mp4 files!
on Mar 2, 2011 at 11:16:56 am

I found the latest AE 10.0.1 update, installed it. It read that everything installed correctly. Then upon loading up AE, I still get the following messages one after the other:

"After Effects Warning: Failed to initialize mediacore"
"After Effects Warning: MediaCore is not correctly initialized"
"You have at least one output module that refers to a missing ouput plug-in. Please check your Output Module Templates"

The bizarre thing is that before, I had to do a system restore because of my Nvidia Card (which is still not working), I had this same problem but I fixed it when I installed AE updates directly from within the program. Then I was able to import all media files. but now i cannot import any audio or video files!!

Any ideas? Re-install AE?



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