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After Effects Can't Open!

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Ian LeoAfter Effects Can't Open!
by on Feb 15, 2011 at 12:55:36 pm

This is a BIG problem! Now, I can't OPEN After Effects! When I try opening it, it says: After Effects Warning: Error parsing properties list. When I try opening it a second time, it says it has crashed! Help please, thank you! :)


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Robert HoisanRe: After Effects Can't Open!
by on Feb 15, 2011 at 1:41:27 pm

An xml file may be corupted in AE. Here is what i would do:

- update AE

If still not working

- back up the folder called 9.0 ( from...AppData\Roaming\Adobe\­After Effects\9.0 folder)
- AFTER THE BACK UP delete the entire 9.0 folder.
- AE should open fine now

Robert Hoisan
Motion Graphics Artist


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Ian LeoRe: After Effects Can't Open!
by on Feb 16, 2011 at 7:26:14 am

Thx but how do I find the folder?


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Walter SoykaRe: After Effects Can't Open!
by on Feb 15, 2011 at 2:36:18 pm

Try restoring the default preferences. From Preferences [link] in the documentation:
To restore default preference settings, hold Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) while the application is starting. To also restore default keyboard shortcuts, Alt-click (Windows) or Option-click (Mac OS) the OK button.


Walter Soyka
Principal & Designer at Keen Live
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
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Robert HoisanRe: After Effects Can't Open!
by on Feb 16, 2011 at 10:56:00 am

Have you tried restoring the default preferences as Walter suggested?

If still doesn't work you can find the 9.0 folder easy. Just type "%appdata%" without the quotes in search box on W7 or in Run on Xp. Then you go to Roaming\Adobe\After Effects and you will see the 9.0 folder.

REMEMBER: Make a copy of that folder first as backup and put it in some place safe just in case something goes wrong and you revers the process then delete it and try opening AE again.

See how it works,

Thanks,

Robert Hoisan
Motion Graphics Artist


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Ian LeoRe: After Effects Can't Open!
by on Feb 18, 2011 at 1:15:09 pm

Thanks but it says I can't delete the folder because it is in another program. I have nothing else opened but that folder. Please help, thanks! :)


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Robert HoisanRe: After Effects Can't Open!
by on Feb 18, 2011 at 1:39:50 pm

See if there are AE sequences open. Ctrl+Alt+Esc and look for workin programs the task manager. Close any related to Adobe.

If doesn't work, try rebooting your system.

And last resort a clean reinstall of AE.

Thanks,

Robert Hoisan
Motion Graphics Artist


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