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Adobe After Effects has Crashed

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Jacob Hedgepath
Adobe After Effects has Crashed
on Dec 2, 2010 at 2:07:42 pm

When i start up after effects this Application error comes up and says:

sniffer_gpu.exe-Application Error
The instruction at "0x000001b8" referenced memory at "0x000001b8". The memory could not be "read".

After i click OK on that Application Error, after effects opens but shorty after it opens another error comes up and says:

After Effects can't continue: sorry, After Effects has crashed. See http://www.adobe.com/support/products/aftereffects.html for known issues. If you still can't resolve the issue, please contact Adobe Technical Support (2).
(0::42)

I went to the website and called technical support but it didnt help. Can anyone help me?


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Dave LaRonde
Re: Adobe After Effects has Crashed
on Dec 2, 2010 at 3:55:27 pm

[Jacob Hedgepath] "Can anyone help me?"

Sure! We'll just gaze into our crystal balls, we'll determine your AE version, your computer, its OS, processors and RAM, we'll see if you have any video capture cards and graphics cards in it and identify them, and then we'll check on the type of footage you've imported into AE.

It may take a while; sadly, I dropped my crystal ball yesterday. Or you could just write back with the information.

Dave LaRonde
Sr. Promotion Producer
KCRG-TV (ABC) Cedar Rapids, IA


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Michael Szalapski
Re: Adobe After Effects has Crashed
on Dec 2, 2010 at 4:33:49 pm

As Dave said, we need a lot more information to do any good troubleshooting.
But here's a shot in the dark: Try reinstalling (or updating) your graphics card driver.

- The Great Szalam
(The 'Great' stands for 'Not So Great, in fact, Extremely Humble')

No trees were harmed in the creation of this message, but several thousand electrons were mildly inconvenienced.


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Jacob Hedgepath
Re: Adobe After Effects has Crashed
on Dec 3, 2010 at 2:08:28 pm

Im running Adobe After Effects CS4

Computer- HP xw8600 Workstation

OS- windows vista

Processors- x5450 @ 3.00GHz

RAM- 3.25GB

Graphics card- NVIDIA Quadro FX 3700


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Todd Kopriva
Re: Adobe After Effects has Crashed
on Dec 4, 2010 at 6:55:42 am

This looks like a crash because of OpenGL to me. Disable it. Here's a document for troubleshooting OpenGL issues:
http://kb2.adobe.com/cps/405/kb405948.html

---------------------------------------------------------------------------------------------------------
Todd Kopriva, Adobe Systems Incorporated
Technical Support for professional video software
After Effects Help & Support
Premiere Pro Help & Support
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