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exception errors wen try openning file ?????

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Taras Kosmachuk
exception errors wen try openning file ?????
on Nov 27, 2010 at 9:51:39 am

Hello!

Can anyone help with this problem: project created with AE CS5 on windows7 OS can't be opened on Mac OS, exception errors appear when trying to open, click ok and then it doesn't respond.
Deleting the prefs does not help in any way

Thanks!


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Todd Kopriva
Re: exception errors wen try openning file ?????
on Nov 27, 2010 at 8:58:54 pm

What is the exact error message that you're getting?

---------------------------------------------------------------------------------------------------------
Todd Kopriva, Adobe Systems Incorporated
Technical Support for professional video software
After Effects Help & Support
Premiere Pro Help & Support
---------------------------------------------------------------------------------------------------------


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Taras Kosmachuk
Re: exception errors wen try openning file ?????
on Nov 28, 2010 at 11:06:27 am

Unknown Exception message pops up. Also this same file opens fine on other Computer with Mac OS. Updating AE Or turning on CAPS LOCK before opening file did not help.


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Todd Kopriva
Re: exception errors wen try openning file ?????
on Nov 28, 2010 at 6:01:16 pm

You mentioned that you tried deleting the preferences. Try deleting the entire preferences folder, not just a single file.

Does this project use any plug-ins or codecs that aren't installed or updated on the machine on which the problem occurs?

---------------------------------------------------------------------------------------------------------
Todd Kopriva, Adobe Systems Incorporated
Technical Support for professional video software
After Effects Help & Support
Premiere Pro Help & Support
---------------------------------------------------------------------------------------------------------


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Taras Kosmachuk
Re: exception errors wen try openning file ?????
on Nov 28, 2010 at 11:13:37 pm

Deleting folder didn't help to, there is no additional plugins and codes used...


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Dave LaRonde
Re: exception errors wen try openning file ?????
on Nov 29, 2010 at 2:07:33 am

If you don't have the free update to AE 10.0.1 on that machine, you should get it.

Dave LaRonde
Sr. Promotion Producer
KCRG-TV (ABC) Cedar Rapids, IA


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