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After effect CS5 crashes at launch!

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Marie BlochlaineAfter effect CS5 crashes at launch!
by on Oct 12, 2010 at 6:14:10 am

Hi,
After effects keeps crashing while lauching. Here is the alert message :

image2.png

I saw that there was a lot of posts in various forums describing a similar problem, but the solutions and alert message seem different in each case... And I am really confused.

I hope someone can help !


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Walter SoykaRe: After effect CS5 crashes at launch!
by on Oct 12, 2010 at 12:25:55 pm

What solutions have you tried?

I haven't had this problem before myself, but the solution I've seen posted a couple times is opening your home folder (Finder > Go > Home, or Cmd-Shift-H in Finder), then navigating to Library > Preferences > Adobe > After Effects and trashing the 10.0 folder.

Walter Soyka
Principal & Designer at Keen Live
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
RenderBreak Blog - What I'm thinking when my workstation's thinking
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Todd KoprivaRe: After effect CS5 crashes at launch!
by on Oct 12, 2010 at 4:52:11 pm

Have you installed the After Effects CS5 (10.0.1) update? That update fixes a lot of problems.

Also, see this page, which contains an explanation and solution for one common cause of the message that you're seeing:
http://kb2.adobe.com/cps/857/cpsid_85711.html

---------------------------------------------------------------------------------------------------------
Todd Kopriva, Adobe Systems Incorporated
Technical Support for professional video software
After Effects Help & Support
Premiere Pro Help & Support
---------------------------------------------------------------------------------------------------------


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Marie StuartRe: After effect CS5 crashes at launch!
by on Oct 13, 2010 at 7:12:46 am

Actually yes, just after sending this post, I installed the update and the problem was immediately solved.
Thank you anyway !


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Marie BlochlaineRe: After effect CS5 crashes at launch!
by on Oct 13, 2010 at 7:32:14 am

Actually yes! just after sending this post I installed the update and it solved the problem immediately.
Thank you anyway


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Declan ZimmermanRe: After effect CS5 crashes at launch!
by on Jun 9, 2011 at 5:32:53 pm

Hello,

I am having precisely this problem.

What seems to have fixed it for others is the upgrade to 10.0.1.

Unfortunately, I have not been able to install the upgrade, as documented in Adobe Forums here:

http://forums.adobe.com/message/3566802#3566802

... where my message has not been responded to since my posting several months ago.

I am hoping Todd, who answered in both places will be able to help.

Thank you.

Declan


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Todd KoprivaRe: After effect CS5 crashes at launch!
by on Jun 9, 2011 at 6:12:43 pm

Try uninstalling, then reinstalling, and then apply the 10.0.2 update.

---------------------------------------------------------------------------------------------------------
Todd Kopriva, Adobe Systems Incorporated
Technical Support for professional video software
After Effects Help & Support
Premiere Pro Help & Support
---------------------------------------------------------------------------------------------------------


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