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PhotoJpeg footage in CS5 is all blue and magenta

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Corrado Carlevaro
PhotoJpeg footage in CS5 is all blue and magenta
on Sep 17, 2010 at 10:48:28 am

Hi,
I just updated to After Effects CS5 (10.0.1.19) and when I import stock footage (from VideoCopilot, DigitalJuice etc.) which is .mov and PhotoJpeg, this is displayed in blue and magenta colors.

I hadn't this issue with CS4.
Any suggestions?

Thanks

Corrado Carlevaro


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Walter Soyka
Re: PhotoJpeg footage in CS5 is all blue and magenta
on Sep 17, 2010 at 1:32:03 pm

[Corrado Carlevaro] "I just updated to After Effects CS5 (10.0.1.19) and when I import stock footage (from VideoCopilot, DigitalJuice etc.) which is .mov and PhotoJpeg, this is displayed in blue and magenta colors."

There was a similar problem with ProRes 422 media, and the cause was a conflict with AJA's codec.

If you happen to have an AJA card installed, try disabling its video preview, switching color depth to 16 or 32 bpc, or updating or uninstalling the AJA drivers.

Walter Soyka
Principal & Designer at Keen Live
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
RenderBreak Blog - What I'm thinking when my workstation's thinking
Creative Cow Forum Host: Live & Stage Events


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Corrado Carlevaro
Re: PhotoJpeg footage in CS5 is all blue and magenta
on Sep 17, 2010 at 2:40:15 pm

Thank you for your (very) swift reply, and yes, I have an AJA card. I tried to disable video preview and to change color depth (inside After Effects, am I wrong?) but with no results. I'll reinstall or update drivers as soon as I can.

Thank you again

Corrado Carlevaro


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Todd Kopriva
Re: PhotoJpeg footage in CS5 is all blue and magenta
on Sep 17, 2010 at 6:11:39 pm

We're communicating with AJA about this now. The last I heard (earlier this week), they were intending to release new software to fix this issue. I'll check and see when that is expected to be available.

---------------------------------------------------------------------------------------------------------
Todd Kopriva, Adobe Systems Incorporated
Technical Support for professional video software
After Effects Help & Support
Premiere Pro Help & Support
---------------------------------------------------------------------------------------------------------


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Daniel Ramirez
Re: PhotoJpeg footage in CS5 is all blue and magenta
on Sep 17, 2010 at 6:39:32 pm

If you have AJA hardware installed, it's possible that Photo-JPEG and ProRes footage(8bpc only) will be corrupted(looks pink and blue) in the latest update of AE. I've verified this problem with the Kona3 on two Mac machines.

As far as I know, there are no workarounds at this moment. AJA is aware of this issue and I expect a fix in the next public driver update.

Unfortunately; I am unable to get a time estimate on when that driver will be available. If I get new information, or the driver becomes available; I'll make sure to reply to this thread.
Thanks,
Dan Ramirez
After Effects
QA Engineer


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Corrado Carlevaro
Re: PhotoJpeg footage in CS5 is all blue and magenta
on Sep 20, 2010 at 11:37:41 am

Thank you everybody. That's a forum!

Corrado Carlevaro


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Walter Soyka
Re: PhotoJpeg footage in CS5 is all blue and magenta
on Oct 6, 2010 at 5:14:41 pm

I just ran into this myself with some PhotoJPEG footage.

I have worked around it. I completely uninstalled my AJA 8.0 drivers, rebooted, installed old AJA 7.5.1 NDD drivers, rebooted, and now my PhotoJPEG footage looks normal again in AE CS5.

I've just done this a couple minutes ago, and I will report back if I run across any other problems.

Todd or Daniel, any news on updated AJA drivers?

Walter Soyka
Principal & Designer at Keen Live
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
RenderBreak Blog - What I'm thinking when my workstation's thinking
Creative Cow Forum Host: Live & Stage Events


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Walter Soyka
Re: PhotoJpeg footage in CS5 is all blue and magenta
on Oct 6, 2010 at 5:27:05 pm

[Walter Soyka] "I've just done this a couple minutes ago, and I will report back if I run across any other problems."

Never mind. The PhotoJPEG footage only sporadically works, and is sporadically pink and blue.

I'm off to transcode to ProRes.

Walter Soyka
Principal & Designer at Keen Live
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
RenderBreak Blog - What I'm thinking when my workstation's thinking
Creative Cow Forum Host: Live & Stage Events


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Todd Kopriva
Re: PhotoJpeg footage in CS5 is all blue and magenta
on Oct 6, 2010 at 10:01:30 pm

> Todd or Daniel, any news on updated AJA drivers?


We've tested a driver from AJA that fixes the problem. Now it's up to AJA to complete their testing and production. We don't know (and couldn't comment anyway) about AJA's schedule.

---------------------------------------------------------------------------------------------------------
Todd Kopriva, Adobe Systems Incorporated
Technical Support for professional video software
After Effects Help & Support
Premiere Pro Help & Support
---------------------------------------------------------------------------------------------------------


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Walter Soyka
Re: PhotoJpeg footage in CS5 is all blue and magenta
on Oct 7, 2010 at 4:56:21 pm

Thanks, Todd.

Walter Soyka
Principal & Designer at Keen Live
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
RenderBreak Blog - What I'm thinking when my workstation's thinking
Creative Cow Forum Host: Live & Stage Events


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Emile Gorissen
Re: PhotoJpeg footage in CS5 is all blue and magenta
on Dec 9, 2010 at 4:22:03 pm

Maybe a usefull workaround.
Start your after effects with video preview off.
Your footage should be ok now.
Then turn the video preview on.
All will be ok.
You heve to do this each time when you restart after effects.
So put you video preview off before closing your after effects session.

Emile


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Corrado Carlevaro
Re: PhotoJpeg footage in CS5 is all blue and magenta
on Dec 13, 2010 at 12:19:31 pm

Ok, the workaround is working, thank you, the problem is that when i put the preview back on, the video preview itself is all messed up. Anyway, now i can render...

Corrado


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Jessica Lawheed
Re: PhotoJpeg footage in CS5 is all blue and magenta
on Dec 16, 2010 at 7:58:22 pm

I had this exact problem too, and this worked for me:

I went to project settings and changed the color depth to 32 bit as opposed to 8 bit.


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Corrado Carlevaro
Re: PhotoJpeg footage in CS5 is all blue and magenta
on Dec 17, 2010 at 12:02:21 pm

Thank you,
I tried to disable the video preview as suggested by Emile and that was working for me.
We wait for the official fix

Corrado


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Scott Skaja
Re: PhotoJpeg footage in CS5 is all blue and magenta
on Jan 6, 2011 at 10:25:23 pm

Thank you very much for the posting. I've been pulling out what little hair I have left since "upgrading" to AJA 8.0. Looking forward to the fix.

Scott Skaja
edit/design/animation
http://www.scottskaja.com


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Todd Kopriva
Re: PhotoJpeg footage in CS5 is all blue and magenta
on Jan 14, 2011 at 9:54:04 pm

See this post for information on updated software from AJA.

---------------------------------------------------------------------------------------------------------
Todd Kopriva, Adobe Systems Incorporated
Technical Support for professional video software
After Effects Help & Support
Premiere Pro Help & Support
---------------------------------------------------------------------------------------------------------


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Walter Soyka
Re: PhotoJpeg footage in CS5 is all blue and magenta
on Jan 14, 2011 at 9:55:59 pm

Todd, thank you for posting this!

Walter Soyka
Principal & Designer at Keen Live
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
RenderBreak Blog - What I'm thinking when my workstation's thinking
Creative Cow Forum Host: Live & Stage Events


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