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ae cs4 start-up problem

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Kurt Wulffae cs4 start-up problem
by on Mar 14, 2010 at 10:48:45 pm

Having a problem with AE CS4 at start-up. "After Effects Warning Unknown Exception". When closing out the warning screen AE shuts down. Does this sound like a fatal exception and do I have any options other than to reinstall?

Thanks,

Kurt


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Todd KoprivaRe: ae cs4 start-up problem
by on Mar 14, 2010 at 11:55:00 pm

Have you updated to After Effects CS4 (9.0.2)?

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Todd Kopriva, Adobe Systems Incorporated
putting the 'T' back in 'RTFM' : After Effects Help on the Web
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Kurt WulffRe: ae cs4 start-up problem
by on Mar 15, 2010 at 2:41:18 am

Thanks for responding Todd. I have updated as you suggested and was still having the problem. I read some other posts and performed the shift,option, command at start-up and it is now starting up again.

Thanks,

Kurt


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