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Adobe After Effects CS4 OSX - Trouble - Can't run it, can't install, can't un-install!

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VJ Franz Keller
Adobe After Effects CS4 OSX - Trouble - Can't run it, can't install, can't un-install!
on Jan 16, 2010 at 3:50:52 pm


what a day, just as I finished a video for a contest, my After Effects
crashed while in the quitting process.
I had to force quit it

then, I could not open it up again, it would crash as soon as it started
So I ran "Adobe Updater" on it. No updates found.
So I got out my instalation disks and re-installed.

That got an error, after doing 3 DVDs worth of something?

So I then tried to uninstall it, and it also errored.

So I manually deleted after effects from my HD, as we did in the
oldschool days before "installers".

It would not delete one particular file in there, claming "in use"
So I restarted, and it took a LONG time with the Grey screen with the
little spinny thing
I almost thought it had corrupted the entire OSX??
But luckily the finder finally returned.

I completed the manual delete, and ran Adobes "setup" on DVD 1 of
Creative Suite.
Now it doesn't show After Effects as an option to install anymore?

This is a legit product -
WHAT IS GOING ON HERE...

I am going to post on the Adobe, VJ Forums and Creative Cow (much
better than it sounds!)
I don't know if Adobe has any tech support you don't have to PAY for anymore?


The weird thing is, my Photoshop and Illustrator still work fine.
Count your blessings, right?


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Todd Kopriva
Re: Adobe After Effects CS4 OSX - Trouble - Can't run it, can't install, can't un-install!
on Jan 16, 2010 at 7:27:31 pm

> I don't know if Adobe has any tech support you don't have to PAY for anymore?


For information on how to contact Adobe Technical Support, see this page. (Note that you must register your product before you can open a technical support case for it.)

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Todd Kopriva, Adobe Systems Incorporated
putting the 'T' back in 'RTFM' : After Effects Help on the Web
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If a page of After Effects Help answers your question, please consider rating it. If you have a tip, technique, or link to share---or if there is something that you'd like to see added or improved---please leave a comment.


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