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Vadim SmolenskiyAE7 constantly crashing while working
by on Dec 16, 2009 at 3:46:19 am

Hello,

I'm working in AE7 and the program insists on crashing every few minutes. I'm using a 3.06GHz Intel Core 2 Duo, 4 GB iMac. Snow Leopard if it matters.

The crash happens when I'm normally working on a project. Usually when I'm scrubbing through the timeline. A few times as I was importing images. Hell, sometimes after working on a project for like 10 minutes or so. I get the spinning wheel and shortly after it crashes. It also happens when I'm rendering. I did a few searches here and found the "secret" preference menu and set the "purge every xxx frames" to 30. Though I haven't tried rendering anything yet.

In a few rare instances, computer has froze and the entire program changed colors. Hard to explain, but it was like strips of random colors...Wished I had saved a screenshot. Anyway, any clue on why its giving me such a hard time? Is there a software update I need to install?

Any help would be greatly appreciated. THANK YOU!!


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Walter SoykaRe: AE7 constantly crashing while working
by on Dec 16, 2009 at 12:22:44 pm

[Vadim Smolenskiy] "I'm working in AE7... using a 3.06GHz Intel Core 2 Duo, 4 GB iMac... Snow Leopard if it matters... Is there a software update I need to install"

Yes, there is! AE7 is not supported on Snow Leopard, and it doesn't run natively on Intel Macs (it runs under PPC emulation in Rosetta). You are two full versions behind, and you will find getting support for your configuration almost impossible. You might look into your upgrade eligibility for After Effects CS4.

On a separate note, if you're using any interframe compression in your footage (like HDV or MP4), you should search this forum for "Dave's Stock Answer #1" to read more about why that causes trouble.

Walter Soyka
Principal & Designer at Keen Live
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
RenderBreak Blog - What I'm thinking when my workstation's thinking
Creative Cow Forum Host: Live & Stage Events


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Dave LaRondeRe: AE7 constantly crashing while working
by on Dec 16, 2009 at 3:32:53 pm

[Vadim Smolenskiy] "I'm working in AE7...a 3.06GHz Intel Core 2 Duo, 4 GB iMac. Snow Leopard if it matters. "

You should follow Walter's wise advice about AE 7 and Snow Leopard. You can do two other things as well. Turn off multiprocessing, if it's available in AE 7: you don't have enough RAM for it. Also disable Open GL: it's virtually useless.

Dave LaRonde
Sr. Promotion Producer
KCRG-TV (ABC) Cedar Rapids, IA


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Vadim SmolenskiyRe: AE7 constantly crashing while working
by on Dec 16, 2009 at 3:37:15 pm

Thank you Dave and Walter!!! I will be upgrading to CS4 this evening. Hopefully it will be exactly what I need! If there's anything else I should know/do to make it run better please let me know!!

Again, thank you for the help!!

Vadim


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Dave LaRondeRe: AE7 constantly crashing while working
by on Dec 16, 2009 at 4:13:00 pm

[Vadim Smolenskiy] "If there's anything else I should know/do to make it run better please let me know!! "

GET MORE RAM!!! I don't know how much an iMac can hold, but you could easily use an additional 8 GB.

Dave LaRonde
Sr. Promotion Producer
KCRG-TV (ABC) Cedar Rapids, IA


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