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After effects Comp window cropped/ black bars when resized

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Uwe Felski
After effects Comp window cropped/ black bars when resized
on Feb 21, 2017 at 10:24:15 am

Hi all,
this is my last attempt, before i will try to completely re-install my windows 10/all apps.
I have the following problem for almost a year now (think it started with cc 2015 but i can also create the problem on cc 2014 now. After opening up AE, as soon as i resize my comp window, it gets cropped with black bars (see pics), Somehow AE seems to remember the comp window size on shutdown and only displays the last set comp window size (before shutdown) after reboot, so as soon as i resize the window or go fullscreen (tilda key) the comp window looks like my screen captures. I worked around this by just staying in a 50% comp view at all times and it`s driving me mad now. I had a guy from Adobe support accessing my computer and his solution was to just deactivate my gpu (gtx970) drivers (wich means no gpu acell. at all, 1 screen only) wich i think is a joke. His words "this card is not compatible with AE and he referred me to the link showing the gpu`s beeing tested wih Raytraced renderer (wich is a totally different thing as most of us know). I don`t even use Raytrace renderer. It must have something to do with GPU accelleration.
Any Help on this would be apreciated beyond believe!!!

And yes, i reset my prefs endless times, started AE with all plugins, scripts removed.. no change

my setup:
Asus Maximus Gene Viii, 6700k, 64gb G Skill Ripjaws 2133mhz, Samsung nvm 950 pro 512 gb (System), Samsung ssd 850 pro 512 gb (work) WD red 3 TB (data)

Adobe suite (all apps), Trapcode suite, Optical flares, Element 3d, AE scripts, Wacom Tablet, Contour shuttle, Space navigator 3d mouse





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Dave LaRonde
Re: After effects Comp window cropped/ black bars when resized
on Feb 21, 2017 at 4:56:52 pm

[Uwe Felski] "...I had a guy from Adobe support accessing my computer and his solution was to just deactivate my gpu (gtx970) drivers (wich means no gpu acell. at all, 1 screen only) wich i think is a joke..."

It's not a joke. AE uses GPU acceleration for almost NOTHING. It is irrelevant. Turn it off. See what happens. Report back, please.

Dave LaRonde
Promotion Producer
KGAN (CBS) & KFXA (Fox) Cedar Rapids, IA


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Walter Soyka
Re: After effects Comp window cropped/ black bars when resized
on Feb 21, 2017 at 8:30:08 pm

Make sure you're up-to-date on CC 2015. Deactivating your GPU drivers seems like a preposterous idea, but you might try unchecking Preferences > Display > Hardware Accelerate Composition, Layer and Footage panels, and see if that works.

Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive [twitter]   |   RenderBreak [blog]   |   Profile [LinkedIn]


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Uwe Felski
Re: After effects Comp window cropped/ black bars when resized
on Feb 22, 2017 at 6:13:59 pm

Thanks guys.. I am aware that this changes the subject.. but anyway, I solved it by just installing OSx 10.12.3 on a new SSD on my machine and now everything is just great. It took just as long as installing windows. As a long time mac user I got so tired of all these little Windows issues. What can say. So far its absolutely snappy. Everything works, the benchmarks show that osx is even a bit faster. I can just say the GUI feels snappier.
here are the results, same machine, Mac vs Win.. Windows was on a faster drive Samsung NVMe 950 pro OSx on a Samsung 850 Pro ssd.

here are the benchmark results here if anybody is interested,





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