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Preview problem : playing not in sinc with the video (Zoom Quality)

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Maëlle Jumel
Preview problem : playing not in sinc with the video (Zoom Quality)
on Oct 27, 2016 at 3:51:22 pm

Hello everyone,
So I have this project that I'm trying to preview (as usual, didn't make any changes in my settings) but when it finishes rendering, the video plays but it's off with the audio. It's not in real time but the audio is. It says : "Note : Zoom Quality pref set to More Accurate".

I have no idea what this means and I'd like to fix this issue. Can you please tell me what I am to do?
Thank you.

Asus Windows 10 PC
Intel Core i5 6300HQ CPU 2.30GHZ
RAM 8GB
Nvidia GeForce GTX 960M


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Michael Szalapski
Re: Preview problem : playing not in sinc with the video (Zoom Quality)
on Oct 27, 2016 at 7:47:26 pm

What version of After Effects are you using?

- The Great Szalam
(The 'Great' stands for 'Not So Great, in fact, Extremely Humble')

No trees were harmed in the creation of this message, but several thousand electrons were mildly inconvenienced.


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Maëlle Jumel
Re: Preview problem : playing not in sinc with the video (Zoom Quality)
on Oct 27, 2016 at 8:24:10 pm

I'm using After Effects CC 2014

Asus Windows 10 PC
Intel Core i5 6300HQ CPU 2.30GHZ
RAM 8GB
Nvidia GeForce GTX 960M


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Michael Szalapski
Re: Preview problem : playing not in sinc with the video (Zoom Quality)
on Oct 27, 2016 at 8:41:02 pm

You're using an un-updated version of CC 2014. You're missing all the bug fixes, etc. that came out. I'd consider updating to the latest version of CC 2014 as the first troubleshooting step, if I were you.

- The Great Szalam
(The 'Great' stands for 'Not So Great, in fact, Extremely Humble')

No trees were harmed in the creation of this message, but several thousand electrons were mildly inconvenienced.


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Maëlle Jumel
Re: Preview problem : playing not in sinc with the video (Zoom Quality)
on Oct 29, 2016 at 1:56:45 pm

I updated After effects and it works perfectly thank you! Only problem I had changed some settings in the old version (shortcuts in the actual file) so now they're back to normal but that's ok I can change it again!
Thanks again, good day

Asus Windows 10 PC
Intel Core i5 6300HQ CPU 2.30GHZ
RAM 8GB
Nvidia GeForce GTX 960M


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Michael Szalapski
Re: Preview problem : playing not in sinc with the video (Zoom Quality)
on Oct 29, 2016 at 2:37:06 pm

Hooray!

- The Great Szalam
(The 'Great' stands for 'Not So Great, in fact, Extremely Humble')

No trees were harmed in the creation of this message, but several thousand electrons were mildly inconvenienced.


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