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No Sound Exporting MOV Dv PAL

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Bogdan Lucian
No Sound Exporting MOV Dv PAL
on Feb 21, 2012 at 1:44:37 pm

Hi guys!

I have a strange situation here, and I hope here I'll find the answer.

I'm trying to export 720x576 Video Codec: DV PAL, Quicktime. I have done this dozens of times before on previous spots, but now, after rendering, there's no sound on my MOV file. This is a new spot, but I used the Quicktime Template with same settings that I used for previous spots.

Finally my files has sound, after restarting my pc, Purge ALL from After Effects...etc. I sent spots to TV...all good. T
Today they told me this:

" The original files are Apple Quick Time DVCPRO and it would seem that
the audio data is multiplexed in with the video data. Obviously Rhozet
is unable to decode this so we end up with no audio."

I'm wondering... and wondering, what's the problem here?
I re-installed Quicktime 7. It's the same mov file, with no sound.

I rendered the same spot at 720p with Quicktime - Animation codec, and the final MOV seems to be good.

So, I hope some experts here can help me with that.
Thanks in advance, and I hope I was very clear. If you need any screenshots, other details...please let me know.

Cheers!


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Dave LaRonde
Re: No Sound Exporting MOV Dv PAL
on Feb 21, 2012 at 3:54:38 pm

[Bogdan Lucian] "I sent spots to TV...all good. "

I have no idea what that means.

In any case, are you using AE's Export function, or are you doing this the proper way by using the AE Render Queue?

Dave LaRonde
Sr. Promotion Producer
KCRG-TV (ABC) Cedar Rapids, IA


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Bogdan Lucian
Re: No Sound Exporting MOV Dv PAL
on Feb 28, 2012 at 4:21:12 pm

Hi Dave,

Sorry for the delay.
So, I am using AE Render Queue to export the video. After rendering my project, the mov file has no sound. I restart the PC, and render again. This time, the mov file has sound. I sent the file with the sound to TV guy, and he write me back that: "The original files are Apple Quick Time DVCPRO and it would seem that
the audio data is multiplexed in with the video data."

I don't know what to do in this case. I'll try to re-install Adobe AE maybe. I'm searching to fix it.

Thanks!


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Dave LaRonde
Re: No Sound Exporting MOV Dv PAL
on Feb 21, 2012 at 7:28:35 pm

If you ARE using the Render Queue, it appears you changed the default setting for your output module from DV with an audio track to DVCPro with NO audio track. It's a mistake.

Incidentally, DVCPro audio can't be multiplexed. I don't know what those guys were talking about.

Dave LaRonde
Sr. Promotion Producer
KCRG-TV (ABC) Cedar Rapids, IA


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