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After Effects starts with a black screen edge to edge,frozen until force quit,thanks.AF5.5mac pro

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Bob Adams
After Effects starts with a black screen edge to edge,frozen until force quit,thanks.AF5.5mac pro
on Nov 23, 2011 at 7:01:42 pm

I can't do anything with the black screen there?


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Roland R. Kahlenberg
Re: After Effects starts with a black screen edge to edge,frozen until force quit,thanks.AF5.5mac pro
on Nov 24, 2011 at 4:56:06 am

If it's only AE that's causing the issue then start up AE with the COMMAND+SHIFT+OPTION (CTRL+SHIFT+ALT - PC) keys depressed until you see the Delete Preferences dialog window. Delete preferences and hopefully all will be fine.

You may have a graphics card issue with AE and this can (hopefully) be fixed by meddling with AE's OpenGL related settings.

HTH
RoRK

Intensive AE & Mocha Training in Singapore and Malaysia
Adobe ACE/ACI (version 7) & Imagineer Systems Inc Approved Mocha Trainer


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