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AE CS5 crashes on startup

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Pierre Foisy
AE CS5 crashes on startup
on Sep 25, 2011 at 12:12:53 am

Hi
I keep getting this crash report when I first open AE after I've installed it. Does anybody have ant idea what it means? I use a iMac, 2.4 GHx Core 2 Duo with 4 GB of RAM. I've installed AE on a white MacBook and it works perfectly fine.

2990_screenshot20110924at11.46.18.png.zip

Update: If I create a new account and open AE from there, everything works. ???


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Angie Taylor
Re: AE CS5 crashes on startup
on Sep 25, 2011 at 8:17:40 am

We can't see or access your screen shot :-(

cheers,

Angie

Angie Taylor animation & illustration for television, film, web and devices

http://www.angietaylor.co.uk
Twitter: theangietaylor
Linkedin: theangietaylor
http://www.facebook.com/pages/Angie-Taylor/118378194869002



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Pierre Foisy
Re: AE CS5 crashes on startup
on Sep 26, 2011 at 12:02:49 pm

Hope it can now be seen.



By account, I meant a different account on my Mac than the one I usually use.


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Angie Taylor
Re: AE CS5 crashes on startup
on Sep 26, 2011 at 1:44:36 pm

Could be a permissions issue perhaps as this is one of the folders within the AE package that holds plugins, if Ae can't access it it will freak itself out and crash! Have you logged in using an account that does not have access permissions to that folder maybe?

Here's a doc that might help you;

http://kb2.adobe.com/cps/857/cpsid_85711.html

hope this helps! :-)

cheers,

Angie

Angie Taylor animation & illustration for television, film, web and devices

http://www.angietaylor.co.uk
Twitter: theangietaylor
Linkedin: theangietaylor
http://www.facebook.com/pages/Angie-Taylor/118378194869002



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Pierre Foisy
Re: AE CS5 crashes on startup
on Sep 26, 2011 at 8:53:03 pm

If I open a different account on my iMac, AE works perfectly.


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