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Lost output to external monitor on AE2014

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Jon DoughtieLost output to external monitor on AE2014
by on May 1, 2015 at 7:15:37 pm

We recently upgraded to CC 2014. (Recently, you say? How is that? That is another story.)

We have a Blackmagic Decklink card for tape ingest, which we hardly use anymore for that purpose, of course.

But we do use it for output to our external monitor to see Premiere Pro/After Effects work.

PPro outputs to the monitor fine. AE does not, even though Prefs are set correctly.

We're running on a Dell 7600, Win7, with K5000 card, 32GB RAM. Everything worked on 2013.

Version of AE 2014 is 13.0.0.214.


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Dave LaRondeRe: Lost output to external monitor on AE2014
by on May 1, 2015 at 7:20:40 pm

I am surprised that the IT / Engineering folks at the Home Office don't appear to be involved in this.

Dave LaRonde
Promotion Producer
KGAN (CBS) & KFXA (Fox) Cedar Rapids, IA


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Jon DoughtieRe: Lost output to external monitor on AE2014
by on May 1, 2015 at 7:38:22 pm
Last Edited By Jon Doughtie on May 1, 2015 at 7:48:13 pm

LOL. The same folks who turned 5GB of storage into 2GB with 3GB unallocated, and insist that everything is as it should be?

But at least now we can access the keyboard shortcut menu, which would not display in CC2013.


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Jon DoughtieRe: Lost output to external monitor on AE2014
by on May 4, 2015 at 1:31:47 pm

Bump. Anyone have any ideas?


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Jon DoughtieRe: Lost output to external monitor on AE2014
by on May 6, 2015 at 1:46:54 pm

UPDATE: we downloaded and installed the latest version of BlackMagic Design's Video Desktop (V10.4).

This corrected the issue. We now have external monitor playout.


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Todd KoprivaRe: Lost output to external monitor on AE2014
by on May 6, 2015 at 3:15:09 pm

Glad that you got it sorted.

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Todd Kopriva, Adobe Systems Incorporated
After Effects product manager and curmudgeon
After Effects team blog
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