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After Effects CC freezes at Initializing Media Core

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Linus Nilsson
After Effects CC freezes at Initializing Media Core
on Dec 25, 2014 at 9:29:24 pm

Title explains it all!

I have tried running QT32 server. Killing it. Reseting preferences (or something). Tried using another account. Would anyone please help me with this? (Adobe Support are real jerks that don't respond to emails. I have waited over a month)


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Todd Kopriva
Re: After Effects CC freezes at Initializing Media Core
on Dec 25, 2014 at 10:35:15 pm

http://helpx.adobe.com/x-productkb/multi/startup-screen-hangs-premiere-afte...

---------------------------------------------------------------------------------------------------------
Todd Kopriva, Adobe Systems Incorporated
After Effects product manager and curmudgeon
After Effects team blog
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Linus Nilsson
Re: After Effects CC freezes at Initializing Media Core
on Dec 26, 2014 at 12:58:46 pm

Tried everything there. Any other ideas?


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Michael Szalapski
Re: After Effects CC freezes at Initializing Media Core
on Dec 30, 2014 at 3:08:06 pm

What exact version of AE are you running?
What are your system specs?
Do everything in Todd's link again even if you already did it. It fixes the issue almost every time. If that doesn't work, we really, really need more info.

Has it ever worked on your system?

- The Great Szalam
(The 'Great' stands for 'Not So Great, in fact, Extremely Humble')

No trees were harmed in the creation of this message, but several thousand electrons were mildly inconvenienced.


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Linus Nilsson
Re: After Effects CC freezes at Initializing Media Core
on Dec 30, 2014 at 6:52:24 pm

2014.0 or 13.0

AMD A8-6500 APU with Radeon(tm) HD Graphics (4 CPUs), ~3.5GHz
12288MB RAM
Windows 8.1 64bit

Tried everything again. No change.


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Michael Szalapski
Re: After Effects CC freezes at Initializing Media Core
on Dec 30, 2014 at 7:05:27 pm

You might consider updating your AE. You are two updates behind. 13.2 is the current version.

- The Great Szalam
(The 'Great' stands for 'Not So Great, in fact, Extremely Humble')

No trees were harmed in the creation of this message, but several thousand electrons were mildly inconvenienced.


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Linus Nilsson
Re: After Effects CC freezes at Initializing Media Core
on Jan 4, 2015 at 5:58:36 pm

Updated to the newest version now. Still hanged at IMC (shorted).


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Brian Charles
Re: After Effects CC freezes at Initializing Media Core
on Dec 25, 2014 at 11:52:49 pm

[Linus Nilsson] "Adobe Support are real jerks that don't respond to emails. I have waited over a month"

I don't agree with that characterization of Adobe support, while it can be frustrating dealing with this sort of problem – Todd responded to your problem quickly and on Christmas day!



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Muaz Nikolic
Re: After Effects CC freezes at Initializing Media Core
on Feb 27, 2015 at 1:46:13 pm

I also had a lot of problems with the same issue so I would like to share my experience. After long search I solved it by deleting the preferences folder ([drive]\Users\[user_name]\AppData\Roaming\Adobe\After Effets ) and running the system clean up with CCleaner (it could be done with TuneUp Utilities too).

Only deleting the folder did not help. I guess there were some files that stuck in the background that made this problem to appear. I know this is maybe funny solution but it helped me and I hope that it could help someone too ;)

P.S.
I was able to use AE with other windows user that I have made.


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