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! critical AE error: missing preference !

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Steve Millington
! critical AE error: missing preference !
on Dec 4, 2014 at 2:22:47 pm

Hi everyone, major issue with my After Effects this morning. Just turn PC on (64gb, quadro card) very latest updates from CC and AE wouldn't load saying:

After Effects error: missing preference section [Output Module Spec String Section v28]
(21 :: 20 )

Now I then uninstalled everything in an attempt to get it to work, including an older version of cc. But after reinstalling 2014 I still have this error. Major problem for me is I am supposed to be doing an evenings work for a new client tonight, i'm pretty darn screwed just now.

If anyone has any idea what is going, please please help.

Many thanks,
Steve


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Michael Szalapski
Re: ! critical AE error: missing preference !
on Dec 4, 2014 at 2:30:31 pm

What OS? What are your system specs?

Have you checked for the famous permissions issues [link]?

If all else fails, uninstall the whole Adobe shebang, run the Adobe CC Cleaner tool, and then reinstall everything.

- The Great Szalam
(The 'Great' stands for 'Not So Great, in fact, Extremely Humble')

No trees were harmed in the creation of this message, but several thousand electrons were mildly inconvenienced.


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Walter Soyka
Re: ! critical AE error: missing preference !
on Dec 4, 2014 at 10:13:57 pm

Uninstalling does not remove your preferences.

To reset preferences, hold Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) while the application is starting.

Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive [twitter]   |   RenderBreak [blog]   |   Profile [LinkedIn]


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Steve Millington
Re: ! critical AE error: missing preference !
on Dec 4, 2014 at 10:35:22 pm

Hi Walter,

Many thanks, that did do the trick. I was still getting it after completely uninstalling and cleaning etc, but all is well now cheers.

Steve


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